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Communications In the Cloud Blog

Feature of the Month | Calling an External Number from S-NET Connect

May 1, 2019
Calling External Numbers in the S-NET Connect Desktop Softphone VoIP Application

The S-NET Connect desktop softphone application enables you to make business calls straight from your desktop computer, keeping you connected when working remotely and enabling you to work more efficiently when used in conjunction with your desk phone. Easily place calls to external numbers such as clients, partners or vendors by using the software’s built-in dialpad.

Calling an External Number Using the Dialpad

To initiate a call to an external number, select the phone icon on the left side of the blue menu bar to open the dialpad. The dialpad will allow you to place a call to any local or international number your phone system is configured to handle. Once the call is initiated, the dialpad will be replaced by a call window, allowing you to track the status of your conversation.

Placing External Calls Using the S-NET Connect Desktop Softphone Application

Placing External Calls with Your Deskphone or Desktop Application

The dialpad also enables you to place a call from either your deskphone or your desktop softphone application. You can make your selection in the lower right hand corner of your dialpad.

Placing External Calls Using a DeskPhone or the S-NET Connect desktop Softphone Application

When sitting in your office, making a call from your deskphone may be the most comfortable option. When you initiate the call with this setting, your deskphone will ring and your call will be automatically placed on loud speaker. You can pick up the handset or your desk phone headset to continue your conversation.

When working remotely, placing the call from your desktop softphone application may be your best option. Ensure your computer or headset sound and microphone are in working order before selecting to place a call with your desktop app.

Enabling Your Deskphone and Softphone Options

Don’t see an option for deskphone or softphone on your dialpad? These can be configured in your settings. Click on deskphone or softphone in the lower right hand corner of the dialpad and select Office and Mobile Phones to open your settings window. Check the boxes to enable each type of phone and to make them available in your drop-down menu.

Making Devices Available in the S-NET Connect Desktop Application

 

This is a brief overview of how to use the S-NET Connect desktop application for placing calls to external numbers. Learn more about calling internal numbers in our last Feature of the Month and stay tuned for our next  feature.

 

 

 

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