In 2018 S-NET commissioned a survey of IT and business leaders to better understand how cloud-based business communications are being used as a strategic organizational tool. We collected numerous responses across a variety of industries that rely heavily on phone systems as their primary channel of communication with customers. Our sample included Financial Services, Legal, Accounting and Healthcare.
The results have revealed new insights into how business leaders are leveraging cloud technologies and are implementing seamless, successful migration plans. The State of Cloud-Based Business Communications 2018 is a comprehensive collection of data supporting the business case for cloud migration.
Key insights uncovered include