Cloud Call Center Solutions That Work
Our cloud based call center is cost effective and does not require purchasing expensive equipment.
Are you looking for a call center solution that allows you to manage queues, record calls, staff more effectively, and otherwise optimize the call service your customers receive? S-NET’s Cloud Call Center will automatically analyze your call needs while allowing managers to whisper-coach and record conversations to improve agent performances.
Measure & Analyze Agents with Built-In Reporting.
Utilize our amazing built in analytics tracking to improve the productivity of your call center. Measure the number of calls, call duration, and even listen in on live calls using our built in reporting technology. Managers can track sales back to the initial conversation and listen to recorded calls for training purposes. Our cloud call center reporting can meet & exceed the needs of any organization.
Our dedicated professional team will set up and implement your system within days, allowing you to improve your customer service immediately. Using S-NET’s Cloud Call Center is so simple that managers can start utilizing it immediately after installation, with no additional training, equipment, or capital expenditure required. By running an ongoing analysis on call center activity, our Cloud Call Center will help you to examine your inbound and outbound calls to maximize efficiency and agent performance.
Reporting Benefits Include:
- Identify peak calling times, allowing you to staff accordingly.
- Reduce customer wait times, leading to improve customer service.
- Monitor and route calls according to agents’ skill and experience.
- Whisper coach agents to optimize customer experience.
Demo Our Cloud Call Center
Want to improve your customers’ call in experience? Call our team of knowledgeable consultants at: (312) 962-8221 or complete the request form below for us to contact you.