Cloud VOIP Phone

Cloud VOIP Phone System That Delivers HD Quality Voice

Is your business ready to make the switch to the new cloud/VOIP technology? Our cloud phone system allows you to increase business productivity and efficiency by never missing a call and connecting employees that work remotely.

Utilizing advance phone features Like: FInd Me/Follow Me, Unified Messaging, Voicemail to Email, and Softphone Applications all of you calls, emails, voicemails, and faxes will be accessible from anywhere at any time.

Imagine having the advantage of taking your office phone service with you while traveling or at a home office. With the S-Net Cloud Phone System, you can connect employees from multiple locations, virtual & mobile workers, all while appearing to be in the main office with the same extensions.

S-Net Cloud Phone System Benefits:

Our Complete Cloud Solution will include all hardware, software, provisioning, and installation for one low monthly fee for each phone user.

Reduce Cost

Reduced monthly communication expenses

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One telecom provider for multiple services

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Integrated communications

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Cloud phone system desktop management application

A full range of VoIP features

Business Features

3-Way Calling Add a third person to your two-way call to instantly create a 3-way conference call.
Additional Ring Groups A Ring Group (or Hunt Group) is a way for teams or departments to share the distribution of incoming calls. 
Anonymous Call Block Stops callers who block their Caller ID from ringing your phone.
Call Continuity Never have a VoIP service interruption - even if you lose power or the internet.
Call Forwarding Fiorward your calls based on a customizable set fo rules.
Call Park You can “park” a call in the cloud so other employees can pick up the call. A parked call can be picked up by any extension in your organization. 
Call Screening Know who's calling before you answer. Send call to voicemail or transfer before you speak to the caller.
Call Transfers Transfer calls easily.
Call Waiting Call Waiting allows callers to reach you even when you are on the phone with another call. 
Caller ID With Caller ID, you can identify who’s calling before you pick up the phone. 
Caller ID Blocking Block (and unblock) your Caller ID on outgoing calls. 
Conference Bridge Hold your conference calls right from your phone at no charge.
Direct Phone Number Each extension includes its own unique direct inbound dial (DID) telephone number. Choose your number from any of the available rate centers and area codes within those centers, regardless of where your phone will be physically located. 
Directory Assistance Gather information from listings. 
Do Not Disturb When you need quiet time to finish a project, put your telephone in DND to automatically forward calls to voicemail.
Dynamic Caller ID Set any phone number on your account as your caller ID.
Emergency Assistance Set an address for individual extensions or your entire account so that responders know where to send help in the event of an emergency.
End User Portal Administrators and users configure and manage their own business VoIP service throuh an easy-to-use web interface.
Follow Me Calls can be forwarded to multiple numbers that ring in a designated sequence.
Group Call Pickup Group Pickup (or Group Call Pickup) lets employees answer incoming calls for other group members. 
Group Intercom Paging Group intercom paging is useful for making real-time announcements to a department, team or work area using the intercom feature on your Polycom phones. 
International & Directory Assistance Block Block directory assistance and international calls.
Internet/Paperless Fax Internet Faxing is a personal online faxing service included with each extension. You can send and receive online faxes from any computer. 
Multiple Devices in One Extension Register up to three devices on one extension. 
Network Availability Number Forward your calls to a number of your choice in case the power goes out.
Never Miss a Call Customize VoIP call settings so you always stay connected no matter where you are.
Ring Lists Direct your incoming calls to the S-Net line(s) of your choice.
Shared Line Appearance Monitor the extensions of others on your account and pick up or park those calls as desired.
Simultaneous Ring Configure your cell phone or other phone to also ring as call comes in.
Unlimited Calling Using VoIP business phone service for calling substantially reduces your phone bills. 
Virtual Extensions A Virtual Extension is an extension not associated with a physical telephone. It’s great for information-only mailbox announcements such as addresses, driving directions and business hours.
Voicemail Use our powerful business-class voicemail feature to view and listen to your voicemails online, have them delivered to your email box, or access them by phone. 
Voicemail to Email Your voicemails are delivered right to your email box as audio files so you can listen to them right away. 
Work from Anywhere Access phone service on any device, anywhere: smartphone, tablet, computer. Even plug your office IP phone into high-speed internet at home.

Collaboration

Busy Lamp Field Indicates which phones are in use by displaying a status on your phone display.
Contacts Integration Collaboration is easy when you consolidate and integrate your contacts. Have all your Gmail, Lync, Outlook, Office 365, Exchange and  phone system contacts at your fingertips.
Instant Messaging Easy instant message access to your contacts whether they are your colleagues on the same phone system, your Google App/Gmail contacts.
Presence See who’s available, who’s busy with the Presence feature that lets you instantly see the status of other employees on your phone system. 
Virtual Office Call Recording Extension users can record their own incoming and outgoing calls, play them back, download, or delete them. 

Contact Center

Abandoned call notifications  Sends email after each abandoned call with details.
Agent panel  Small live dashboard with queue call and agent information.
Call back  Allows callers to leave a callback number.
Call Monitoring Easily monitor agent performance to ensure that quality standards are being met without the agent or caller knowing.
Call Queue A call queue places incoming calls in line to be answered while extension users are busy with other calls. The queued calls are distributed to the next available extension user in the order received.
Caller ID Replacement  Replaces/adds characters to caller id for better call management.
Exit digit  Gives caller the option to exit the queue to any specified destination.
Many different ring strategies Choose the ringing strategy that works best for your business: round robin, ring all, random, least recent, fewest calls.
On hold Announcement  Plays announcement while callers on hold.
Pause  Stop receiving calls for a brief time period.
Pause Reasons  Give a reason for pause.
Queue/Agent Filtering  See only the queues and agents you want to see.
Supervisor panel  Live dashboard with insight to everything that is happening in the call center.
Wrap up time  Gives agents time after each call before they are served the next call in line.
Click to Dial Integrate VoIP service with web browser to initiate calls with click-to-dial.

Integrations

Click to Dial Integrate VoIP service with web browser to initiate calls with click-to-dial.
Click2Pop A free plugin that runs a web search on your caller’s phone number or Caller ID name when you receive a call and matches it up to one of several customizable searches. 
eAgent Integration Calls from your eAgent contacts automatically retrieve their eAgent record to provide you with all their details at your fingertips.
Outlook Integration Click to call contacts from your Outlook directory and emails.
Salesforce Integration Built-in integration with Salesforce to help you deliver personalized customer service.
Skype for Business Integration Click to call contacts from your Skype for Business directory.
SugarCRM Integration Integration with SugarCRM automatically retrieves the matching SugarCRM contact record when you get an incoming call and pops the information on your computer screen.
Zendesk Integration Tightly integrated cloud-based solution that combines and enhances the strengths of business phone service and Zendesk.

Mobility

Call Flip Easily move ongoing calls between your desk phone and mobile device and vice-versa.
Cell Phone Integration Forward calls to cell phones and use VoIP functions from cell phones.
S-Net Connect for Android Get your virtual phone extension to go on your Android smartphone and tablet.
S-Net Connect for iPhone Get your virtual phone extension to go on your iPhone and iPad.
Softphone Softphone transforms your computer into a feature-rich, web-based phone. Make, take and transfer calls, and more using your voice service and it’s included at no extra charge. 

Online Management

Dashboard Provides real time status of all extensions within your cloud.
Online Administrator Get an easy-to-use administration portal for setting up and configuring your phone system, setting up extensions, Auto Attendant, and Ring Groups and more.
S-Net Connect Desktop A Windows and Mac application that integrates a business softphone with online voicemail, corporate directory, instant messaging, presence, video calling and more.
S-Net Connect Online A web-based dashboard that allows users to manage and use their phone features online, from any computer. It integrates a business softphone with online voicemail, corporate directory, instant messaging, presence, video calling and more. 

Phone System

Auto Attendant Auto Attendant is a powerful automated VoIP business service that replaces the need for a receptionist. Learn more about the benefits of an auto attendant.
Call Announce Whispers an audible version of the custom tag to you before the call is connected.
Extension Dialing Call anyone in your company just by dialing their extension number, even if they work in different locations with extension dialing
Hosted PBX A virtual PBX is the modern alternative to costly, clunky PBX equipment that is tied to one location. Unite your whole company with a virtual PBX that is hosted in the cloud. 
International Long Distance Place international long distance calls through the S-Net Cloud Phone System.
Music on Hold Music on Hold plays recorded music or marketing messages while your callers are on hold to give your business a professional edge. 
Number Porting Bring your phone numbers with you when you switch to S-Net's Cloud Phone System. 
Ring Groups A Ring Group is a way for a group of extensions to share the distribution of incoming calls. Ring groups are also commonly known as Hunt Groups. 
Seven-Digit-Dialing Set a default area code to make dialing even quicker.

Demo Our Cloud Phone Technology

Interested in learning more about a VOIP phone system with S-NET? Call our team of knowledgeable consultants at: (312) 962-8221 or complete the request form below for us to contact you.

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