Get the most up to date information regarding our network and managed services. Check the status of S-Net’s servers, view any issues over the past 30 days, and see our current support call response time, conveniently on one centralized page.
Issues over the past 30 days:
MPLS Interruption 2-2-15 | 02-Feb-2015This issue has been resolved...
Toll-Free & DID Service Outage | 15-Jan-2015This issue has been resolved...
MPLS Outage | 15-Dec-2014This issue has been resolved...
Our support cases over the last 30 days have totaled 497 cases. On average, we are able to respond to support tickets in about 2 hours. Currently, our average open case time is 42 hours. (See Our Metrics Below)Case Metrics
|Average Open Case Time||42 Hours
|Average Time of 1st Response||2:11|
|Number of Support Calls||597|
|Average Speed of Answer (seconds)||0:11|
Please check our system performance page periodically for the most up to date information about our systems and support response time.