System Performance


Get the most up to date information regarding our network and managed services. Check the status of S-Net’s servers, view any issues over the past 30 days, and see our current support call response time, conveniently on one centralized page.

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Issues over the past 30 days:

MPLS Interruption 2-2-15 | 02-Feb-2015

This issue has been resolved...

Toll-Free & DID Service Outage | 15-Jan-2015

This issue has been resolved...

MPLS Outage | 15-Dec-2014

This issue has been resolved...

Our support cases over the last 30 days have totaled 497 cases. On average, we are able to respond to support tickets in about 2 hours. Currently, our average open case time is 42 hours. (See Our Metrics Below)

Case Metrics
 Average Open Case Time 42 Hours
 Average Time of 1st Response 2:11

Call Metrics
 Number of Support Calls 597
 Average Speed of Answer (seconds) 0:11
 Abandonment Rate 4%

Please check our system performance page periodically for the most up to date information about our systems and support response time.


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