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Meet Mike Muar, Strategic Alliance Manager

What compelled you to chose a career in Telecommunications?

I joined the industry with the help of a mentor. He was serving as VP of Americas for a global telecommunications manufacturer at the time and I admired him for his business acumen. I really wanted to work for him, so I convinced him to give me a shot. Back then, I did not even know what a “Twisted Pair” meant.

His mentorship over the next 4 years really helped me gain tremendous insight into industry trends, up and coming technology, and what the proper channel approach was. I owe my 17-year career in Telecom directly to him.

How long have you been with S-NET?

I joined the team in late 2019, when my previous organization, SkyTalk Plus, was acquired by S-NET.

What was your role at SkyTalk?

I was one of the original members of SkyTalk. I initially served as a Channel Sales Manager, but I also participated in a wide range of other projects, from helping establish internal processes and procedures for order flow to developing Marketing collateral for end users and potential channel partners. In collaboration with founder and CEO, Wes Pace, we successfully built a partner channel and recruited over 200 resellers in just under two-years.

My role changed when SkyTalk acquired Fidelity Communications, a technology company that was very well known across the U.S. in the QSR business and had customers from some of the most recognized pizza brands. I became the Strategic Alliance Manager and focused solely on those accounts.

Helping to start a company from scratch and watching success come to fruition was one of the most rewarding experiences I have ever had. I am extremely grateful to Wes for providing me with that opportunity.

How did your role change once you joined S-NET?

I joined S-NET as Strategic Alliance Manager and I manage large QSR accounts, such a Marco’s Pizza. If given the opportunity, I would like to spearhead the S-NET QSR Division and be responsible for the direction and growth of that division as a whole.

What do you enjoy most about your work?

I have been in and around the Telecom sector for 17 years now, so there is no doubt I love it. The evolution of the technology from when I started to now is absolutely incredible. The tools available to any size business now allows them to become more efficient than ever before.

I am extremely passionate about acquiring and supporting both new and existing customers. Organizations have many choices in the marketplace, so when they choose to do business with us, I always give them 100%, regardless of their company size.

What are the most challenging aspects of your work?

One of the most challenging aspects of my job is being able to communicate the benefits of the technology we provide in a way that is relatable to potential customers. I am always hyper-focused on helping to ensure that my customers not only understand the technology, but most importantly, they attain the comfort level they need in order to feel good about the decision they are making to move to the newer technology.

Are there any accomplishments that make you particularly proud?

I am extremely proud of my QSR Team and how we have been able to collectively grow and support this division. The people on my team are wonderful to work with and many of them have over 20 years of experience implementing and supporting businesses in the QSR space. They never cease to amaze me.

Moving forward, I expect that we will have the opportunity to help and support many more national brands with their voice and SD-WAN projects. The future is very bright for our QSR Division.

How has S-NET helped you grow as a professional?

Because S-NET’s existing portfolio is so diverse, and we are constantly adding new technology and services to it, it has allowed me to really expand my knowledge in the space. I genuinely love learning about new technology and seeing the benefits of that new technology play out when implemented.

How do you unwind after a long day at work?

LOL!!! Once my workday is over my next job starts… my kids. [Laughs.] With a high schooler and a middle schooler in the house, the car service usually begins shortly after work. Any free time I do get is almost exclusively dedicated to my family.  We love to camp and boat as often as we can.

This year for me is a big Birthday number and I have a cruise planned with about 40 people towards the end of the year. Of course, that all depends on the current climate.

Tell us one thing that most of your coworkers and clients don’t know about you?

Many years ago, I fished with a team in the Southern Kingfish Tournament series. My team traveled and participated in tournaments from North Carolina all the way to Biloxi, Mississippi. It was lot of fun, but it was grueling as well.

 

If you’d like to say hello, don’t hesitate to contact Mike at mmuar@snetconnect.com or (727) 605-8063.

 

Connect Your Team With a Unified Communication and Collaboration Solution | by Alex Fayn, CEO

 

2020 was a great year for digital transformation, as organizations across the U.S. introduced new communication and collaboration solutions to keep their teams connected from home. But while these applications were critical to their survival in 2020, businesses that made purchases without a solid technology strategy are now dealing with the aftermath: a disjointed collection of tools that simply don’t work together.

At many companies, employees report experiencing application overload and some spend as long as an hour each day toggling between various accounts. When there is a separate tool for everything, or each department uses its own communication tools, workers can’t help but feel disconnected from their colleagues and find it challenging to collaborate. In addition, using too many disparate applications and vendors can be costly to the organization, not to mention a pain to manage.

Unifying all communication and collaboration functionalities into a cohesive ecosystem can go a long way in simplifying technology management and facilitates communication among team members. A cohesive system reduces the number of tools each person uses, making the entire organization more efficient and productive as a result.

If your business communication feels disjointed at times, here are 4 reasons why you should consider switching to a unified communication and collaboration solution:

Increase efficiency and productivity on your team.

A Unified Communication and Collaboration (UCC) solution can go a long way in reducing application overload. When functions such as voice, video, chat, file sharing and even text messaging are all included in the same system, your employees no longer waste time toggling between accounts. Leading UCC platforms provide a single sign-on for easy access and allow users to switch between communication channels with just a few clicks. Dragging and dropping contacts into a call window to create an instant conference or turning a voice call into a video call in a couple of clicks can significantly improve your team’s productivity.

Easily connect users with various hardware needs.

Few businesses are lucky enough to have a homogeneous hardware and software infrastructure for all of their employees. Most organizations manage a mixed bag of various end-user devices and software tools. It can range anywhere from in-office desk phones and videoconferencing tools to advanced call center software for Customer Service teams and even paging systems for warehouse locations.

A unified communication and collaboration solution connects all of your end-users into a cohesive system, regardless what hardware or communication channel they need to be successful in their work. With leading UCC solutions, call center teams can easily transfer calls to other departments, and remote employees can quickly connect with in-office colleagues using a desktop softphone, to name just a couple of examples.

Work from anywhere and any device.

With the Covid-19 vaccine in sight, your business may have already started its gradual transition back to the office. But as part of your team continues to work from home, bridging the communication gap between in-office staff and remote employees can be a challenge.

Unified communication and collaboration technology enables your users to connect with their teams from virtually any location and any device, making their transition back to the office a breeze. Using a single account and a ring-all strategy, your staff can easily answer calls and communicate with their colleagues, whether they are sitting at the office, using their desktop softphones from home or are relying on a mobile device on-the-go.

As a bonus, investing in a solid UCC solution will provide your business with long-term flexibility and business continuity when your office is inaccessible due to inclement weather or when an employee needs to work from home due to illness.

Manage a single, cost-effective subscription.

If your team is currently using various communication tools, you know that joggling multiple vendor contracts, subscriptions and technologies is no easy task, not to mention a costly endeavor. Unified communication solutions enable you to combine tools such as voice, video, chat, file sharing and text messaging into a single, cost-effective subscription. Managing a single service contract and a single tech support channel for all your team’s communication needs can significantly reduce your burden and free your time for more important strategic initiatives.

 

Digital transformation provides businesses with the channels they need to continue working during challenging circumstances. But without a clearly defined technology strategy, it can also lead to application overload and a disjointed communication system that is often difficult to navigate. Switching to a UC solution allows you to connect your entire team into a single communication system, and provides your staff with the easy-to-use tools they need to stay productive.

 

 

 

 

Meet Joe Cunanan, Senior Technical Support Engineer

Senior Technical Support Engineer, Joe Cunanan has been an integral part of S-NET’s Customer Support Team since he joined on April 1st, 2015. Joe has been fascinated by telecommunications ever since he can remember and is deeply motivated by finding resolutions to unusual and challenging issues. During weekends, he likes to hang out on the beach and prioritizes spending time with his family. Can you guess what musical genre Joe enjoys listening to?

Why did you choose this career path?

My long time interest in telephony played a huge role in my decision to pick this path. I’ve always been fascinated by how old school telephones worked back when switchboards were used to route calls from one end point to another, and how much technology has evolved since. I recognized the opportunities in this field during my college years, and I picked the path that opened the most possibilities for me.

I now have a Bachelor’s Degree in Information Technology and several years of work experience under my belt at various telecommunications providers.

What are your primary responsibilities at S-NET?

As a part of S-NET’s Technical Support Team, I provide Level 1 support to clients. But I am also involved in other projects and tasks, like phone system provisioning, DID management and porting. I interact with our clients every single day and I really enjoy this part of my work.

What is the most rewarding aspect of working with clients?

Being able to successfully resolve a client issue is the best feeling in the world! It is rewarding from a technical standpoint, of course, but it also feels very satisfying to be able to help people and teams, especially clients who are less tech-savvy. It’s up to us, the Support Team, to help clients use their technology successfully and make the most of what they are paying for.

What do you enjoy most about your work in general?

I really enjoy being able to provide support to clients and our internal teams in a way that directly contributes to the success of our entire business. I like to be challenged and enjoy working with unusual technical issues that require an extra dose of creativity and outside-the-box thinking. I also like to take on a wide range of responsibilities and implement a methodical approach in my work, so that we can be effective as a team.

What have been your favorite S-NET projects so far?

I can’t say that I have any favorite projects. I really enjoy working with our Engineering Team on complex networking problems, because these collaborations truly help me expand my technical knowledge and skills. Since working at S-NET, I have grown a lot as a professional. I have become more disciplined and I manage my time much more effectively. I have become much better at customer service as well. My communication skills have improved dramatically, I am a better listener now and have a very positive outlook and attitude in general.

How do you unwind after a long day of work?

I enjoy playing with my kids. Time with them is very precious and I try to be a strong presence and influence in their lives as often as I can.

How do you like to spend your weekends?

I prioritize my family during weekends as well. But I also enjoy listening to heavy metal and spending time on the beach. I look forward to having a few beers with my friends when the pandemic is over.

 

 

S-NET Connect 6.0 is here!

We are excited to announce that S-NET Connect 6.0 is here! Significantly improved over its predecessors, S-NET Connect 6.0 includes a wide range of new features and functionality upgrades for Desktop and Mobile, as well as for call center Agent and Supervisor editions.

This new edition of our phone system software also sets the stage for the S-NET Connect Meeting module, an exciting new launch coming up in 2021.

Learn what’s new in S-NET Connect 6.0

 

 

4 Trends in That Will Shape Business Communications in 2021 and Beyond

2020 disrupted our lives and business communications in ways that we couldn’t have predicted. With the need to move entire organizations to remote work almost overnight, the technology adoption trends slowly unfolding in the workplace were accelerated tenfold by the Covid-19 pandemic. According to Satya Nadell, CEO of Microsoft, “we’ve seen two years’ worth of digital transformation in two months”.

While there is still a lot that we don’t know about how 2021 will unfold, there is no doubt that this digital workplace transformation will continue. As organizations plan a gradual return to the office, they will be faced with new challenges to keeping their teams connected. Below are the 4 workplace communication trends that we will see in 2021 and beyond.

1. Remote work is here to stay.

Many business leaders were skeptical about the viability of full-time remote work. But when a global pandemic forced their hand to switch to telework, they saw real benefits. In addition to the cost savings of a reduced office space and busines continuity during a time of crisis, many organizations also experienced a measurable uptick in productivity. With no strenuous commute and a reduced number of meetings, employees in some industries were simply able to get more done. The option to work remotely is becoming the new norm and plays an influential role in attracting and keeping good talent. As a result, businesses across the country plan to continue offering full-time or part-time telecommuting opportunities long after the pandemic is over.

To keep a distributed workforce connected, we can expect to see a continued investment in communication and collaboration solutions. If they haven’t done so already, many organizations will have to migrate to cloud-based communications platforms, such as hosted VoIP and Unified Communication and Collaboration solutions. Services hosted in the cloud provide the flexibility that an increasingly remote workforce needs and keeps teams connected, regardless where they are located.

As employees continue to access corporate resources from home, remote access technologies that deliver mission-critical applications securely and reliably will be equally influential in 2021. Leading SD-WAN solutions that offer edge security on an end-user level and ensure that important applications function at peak performance for remote workers will see more widespread implementation. Enterprise mobility management strategies are also expected to include the minimization of human-caused security incidents by fostering a cyber risk-aware culture within the organization.

2. Businesses will have to meet the needs of a hybrid workforce.

With vaccinations underway, organizations are already preparing to gradually return some of their staff to the office. But whether they plan to return part of the staff full-time or all of the staff part-time, businesses will have to bridge the communication gap between in-office and home-based workers. Teams will continue using the technologies that they have gotten accustomed to during the pandemic and will likely bring newly acquired communications patterns back to the office. This will help facilitate communication between remote and in-office users. But it will not be nearly enough to keep all members of a team fully connected, particularly during in-person meetings.

Conferencing technology that engages both in-office and remote staff equally during meetings will take center stage in this transition. Ensuring that all team members can see the presentation, hear each other clearly and are visually present at least through videoconference can go a long way in helping them participate meaningfully. Businesses should invest in solid conference phones, screen sharing solutions, high quality audio and video equipment to facilitate strong meeting participation in 2021 and beyond.

3.Communication systems will be increasingly integrated.

Between all the communications tools they introduced before and after the pandemic, businesses returning to the office may experience application overload. This not only creates confusion for employees over which tool they need to utilize once they are back, but it is also costing organizations significantly.

Many businesses that invested in a meeting application in addition to their office phone system will be looking for ways to integrate capabilities into a unified communication and collaboration platform. Disparate systems will be increasingly replaced with a single enterprise communications service stack that includes web, audio, and video conferencing, unified messaging (fax, voicemail), instant messaging, presence, team collaboration and more. This not only simplifies communications for end users, but helps organizations ease management and save significantly.

Businesses that found value in the project management capabilities of their meeting tools can also reduce application overload by integrating them into a UCaaS ecosystem. Solution such as a VoIP-Microsoft Teams integration allows staff members to continue utilizing the collaboration and project management functionalities they have gotten used to during the pandemic, while also being able to place and receive calls straight out of their Teams interface. Adding the calling, advanced call routing and call reporting features of a VoIP phone system to their collaboration software will provide them with the best of both worlds.

4. Communication technology will help build company culture.

Remote work is expected to long outlast the pandemic, with some organizations even moving entire teams to permanent telecommuting. But working in isolation can have a significant negative impact on team culture and morale, as many employees report feeling disconnected and lonely when they work entirely from home. Feelings of isolation within a team can affect collaboration, trust, and even innovation, as the best ideas are often born out of relaxed, informal interactions. Creating a sense of belonging among team members despite geographical distance will be one of the biggest challenges companies will have to face this year.

While 2020 was all about technology investments that maximized productivity, in 2021 we anticipate a shift in organizational focus to team engagement. Many businesses will continue to utilize the same cloud communications platforms that enabled them to collaborate last year, but there will be significantly more emphasis on building and maintaining team engagement through virtual events – from virtual happy hours to birthday celebrations and online team buildings. Video conferencing will continue to be one of the best-suited tools to replace in-person interactions and can provide employees with some semblance to interpersonal connections.

 

The digital transformation and cloud migration accelerated during the pandemic will continue this year, as remote work is expected to shape the business communications landscape long term. But learning from the experiences of the past year, in 2021 more organizations are expected to invest in connecting their newly hybrid workforce, securing remote users, integrating disparate systems into unified, cloud communication platforms, and ensuring that team culture and morale are staying strong.

 

 

Augment Your Microsoft Teams Collaboration Suite with Advanced VoIP Features

Microsoft Teams has enabled many businesses to continue their work from home and stay operational during challenging circumstances. With its wide range or collaboration tools, it helped streamline workflows and kept employees connected. But despite its many benefits, Teams continues to have a few critical shortcomings. From external calling and advanced call routing to call reporting and support for IP phones, Teams fails to deliver key functionalities that many organizations rely on daily. Read how a VoIP Integration augments your staff’s ability to communicate in Teams and provides them with the advanced Cloud PBX functionalities they need to be efficient.

Place and Receive External Business Calls from Teams

Microsoft Teams provides businesses with a wide range of collaboration tools, but external calling is not one of them. If your staff communicates with clients, vendors and partners on a regular basis, Teams will likely not meet all their needs. A VoIP integration augments your employees’ communications with the ability to easily place, receive, hold, park and transfer external PSTN calls straight from their Microsoft Teams interface.

Streamline Your Operations with Advanced Call Routing

Many organizations like yours are relying on advanced routing features to manage incoming calls. You may route client calls to a voicemail inbox after hours, use call queues to streamline customer service, or rely on a Round Robin ring sequence to distribute leads among your Sales reps. But Microsoft Teams doesn’t provide these capabilities natively. A Teams-VoIP integration gives your staff the customized call routing functionalities they need to work efficiently straight out of their Teams account.

Easily Connect Desktop, Mobile, Phone and Fax Users

With Microsoft Teams, your staff can communicate from any desktop or mobile device. But what if they need to use desk phones, faxing, paging or wireless phones in a store or warehouse location? Teams doesn’t support analog devices or IP phones natively. But with a Teams-VoIP integration, you can connect all your users into a unified communication system, regardless what device they use.

Gain More Insight into Your Team’s Performance

Organizations that rely on advanced call reporting to measure Customer Service or Sales success will likely not have all their needs met by Microsoft Teams. The application lacks the call reporting features needed to measure key KPIs and fine-tune efforts. A VoIP Integration, on the other hand, gives you valuable insights into your team’s efforts, even as they place calls from Teams. Know if you are losing customers to long wait times, see how many calls your Sales team placed and assess staffing needs accurately.

Connect Customer Service and Sales to the Rest of the Organization

Customer and Sales teams often depend on advanced call center functionality to serve clients efficiently. But due to the limitations of Microsoft Teams, they are often relegated to using a completely different system than the rest of the organization. If your customer-facing staff needs to work in close collaboration with other teams, a VoIP Integration is the answer. Give them the leading-edge call center features they want while keeping them connected to their Teams-using peers.

Get Immediate Support During Emergencies

Microsoft software is high quality and quite reliable. But when issues occur, it may be tough to get quick answers and immediate support. When your mission-critical communications are down, know that you have a VoIP vendor who will resolve your issues quickly and efficiently.

 

Microsoft Teams lacks many of the functionalities that modern businesses rely on. But augmenting its collaboration features with advanced VoIP functionalities can go a long way in giving your staff the robust, unified communications and collaboration platform they need.

 

 

5 Ideas for a Fun Holiday Party over Videoconference

After an unconventional year that challenged us in more ways than we thought possible, we could all use a joyful company party to celebrate our successes and lift our spirits. But with more employees working remotely than ever before, traditional holiday parties may be out of reach. Not to worry! You can still inject some fun into your holiday season with a virtual celebration. Finding creative ways to celebrate together can go a long way in boosting company morale and end the year on a high note. Here are 5 fun ideas for a virtual holiday party.

Host a Company Awards Ceremony over Videoconference

If you like to award your staff for outstanding work, this is an important year to continue that tradition and provide them with a much-needed sense of normalcy this holiday season. You can acknowledge employee successes and contributions over video conference, send out PDF or mailed diplomas, and reward exceptional performance with online gift cards to give everyone a morale boost.

For a bit of extra fun, hand out a few creative awards as well. Your ‘multi-task champion’ or the person ‘most likely to be the first to join a video call’ will surely appreciate the recognition.

Invite Your Team to an Online Cooking, Baking or Mixology Class

We all know that holiday parties are just as much about good food and drinks as they are about building connections. But with in-person parties postponed, most teams will not be able to share a nice meal or have drinks together this year. So give your team the opportunity to enjoy a holiday-themed culinary experience together by organizing a virtual cooking, baking or mixology class for them.

There are many local restaurants who are currently offering these types of online classes, or you can have a volunteer from your team lead the activity. Keep your recipes simple and ensure that everyone has easy access to ingredients, whether you provide a shopping list ahead of time or mail everyone all the components they’ll need.

Incorporate Games in your Holiday Videoconference

Holiday-themed games are a fun way to jazz up any virtual party. You can organize a virtual scavenger hunt and ask team members to find holiday items around their homes. You can also compile a list of holiday-themed trivia questions and let your staff compete against each other. Or you can even organize a holiday version of the ‘Never Have I Ever’ game to find out who has regifted presents or tried to get a sneak peek of their gifts ahead of time. Just make sure you keep it clean!

Don’t Give Up on Holiday Gifting

Gifting is one of the most cherished traditions of the holiday season and many companies incorporate some version of it in their December team-building repertoire. Keep the tradition going by shipping gifts and hosting a virtual gift opening party.

You can keep things simple by sending your team a small care package with cookies, candy, cocoa, or other treats they will like, and enjoy them together over a video call. Or, if you want to keep your Secret Santa tradition going, consider limiting the gift exchange to virtual presents, such as online event tickets or gift cards.

Invite Your Staff to a Live Virtual Performance

With in-person events cancelled, many performing artists are now finding creative, alternative ways to do their work. Consider hiring performers who can translate their craft to a great virtual experience, and entertain your team with music, dancing or a comedy performance. Including good old-fashioned entertainment in your virtual holiday party will help loosen your team and create a fun atmosphere.

Tips for Making the Most of Your Virtual Holiday Party

  • Set time aside for non-structured conversation. This helps make up for all the watercooler chat your team has been missing out on. Give them some time during the party to connect in a relaxed atmosphere.
  • Keep celebrations inclusive. Sticking to a winter theme for all your games and entertainment will be fun for everyone, regardless what holidays they celebrate this month.
  • If possible, organize your party during regular work hours to avoid interruptions by family members.
  • Avoid scheduling too many calls for the day of the event. Video conference fatigue is real and you don’t want your team to show up burned out.
  • Don’t forget to have fun and let loose a bit. We all had an incredibly challenging year and could use some nice social time to connect with colleagues!

 

A virtual party may not be your first choice, but it’s a great way to stay connected and celebrate with each other. With a little creativity, it’s possible to find ways to engage your staff, build bonds, maintain company culture and create a sense of normalcy around the holidays.

 

Meet Justin Jawor, Sales Team Lead

How long have you been with S-NET?

I joined S-NET’s Sales Team on December 26, 2018 – the day after Christmas.

How did you choose this career path?

I discovered my affinity for sales at Northern Illinois University while studying for my bachelor’s degree in Marketing. At the time, I was part of a student organization called AIESEC, the largest student-run organization in the world. Our faculty advisor, the Chairman of the Board of Advisors and members of our chapter saw my talents talking with people and recommended that I try out sales. Once I started, I never looked back. I became the top salesman in the United States for AIESEC and later got a certificate in business-to-business sales as well at NIU. I have been selling since I was 19 years old!

Where did you work before joining S-NET?

I held various Sales and Account Management roles in my career. My previous corporate sales position was with a software firm called BLUE Software, later acquired by Esko. BLUE Software is a platform that helps CPG businesses with the management of labeling and brand packaging. After BLUE, I took a sabbatical to focus on my acting, writing, and comedy pursuits while working at a high-end cocktail bar in the Gold Coast. But I quickly realized that the lifestyle was not for me and I decided to return to sales.

What are your primary responsibilities at S-NET?

I work with potential clients every day. I help businesses move to a solution that will allow them focus on their core business and not have to worry about their communications anymore.

I also serve as a Team Lead for the Enterprise Sales Team, so my responsibilities include not only prospecting, selling, and closing business myself, but I am also helping the rest of our sales team hit their goals through training and support. I am happy to have this opportunity.

What are the most rewarding aspects of your work?

I like helping people. Clients want their vendors to listen to them, ensure that things work and fix them quickly when needed. We do that at S-NET. Helping to be part of that process for people is rewarding. When I hear my clients come onboard and realize what a great team they have now to take care of them, it helps me feel motivated to keep going.

What are the most challenging aspects of your work?

Teaching clients about our products and services and helping them figure out a solution that will work best for them is sometimes challenging, because there are so many variables and factors involved. But when we find the one that makes the biggest impact on their business, it’s a great feeling.

Are there any accomplishments that you are particularly proud of?

Being promoted to Enterprise Sales Team Lead, which was quite unexpected. It left me with a great sense of appreciation that upper management and my team believed in me, and trusted that I could take on this level of responsibility. This new role has allowed me to learn more about managerial decisions and tasks. I hope to continue to learn in this role and advance my skills in the next few years.

What exciting projects are you most looking forward to at S-NET?

We are currently working on developing a sales training program here at S-NET which I am spearheading. This type of project is something that I really enjoy. I am excited to roll it out to our existing team and new hires.

What do you enjoy the most about working here, with this team?

Everyone at S-NET is professional, friendly, and skilled. Our team has the knowledge and wherewithal to complete projects quickly and efficiently and it is a pleasure to work with people who want to get things done the right way. In addition, our entire team is welcoming and very open. I have really enjoyed getting to know people and have been pleasantly surprised at how fun everyone is!

How do you unwind after a long day at the office?

Well, under COVID times, I am spending a lot of time at home. I read, watch movies, play computer games or chess online. I like to cook, so I enjoy making meals for myself and others when I can.

Before COVID hit, I was doing comedy, acting, writing and producing my own short films and comedy sketches. I ran a YouTube channel and a podcast, and I hope to do so again once things return to some sort of normalcy. I just moved into a new apartment and I am excited to build out my home studio for my show.

I am also a huge Chicago sports fan. I would prefer ‘DA BEARS’ to be doing better this year, but I stay loyal anyway.

What is one thing most of your coworkers and clients don’t know about you?

I played soccer in Brazil and was really quite good. I almost went beyond college soccer.

 

Thankful to Serve | by Alex Fayn, CEO

2020 has been a challenging year for all of us, as businesses across the U.S. struggled to adjust to new circumstances, keep their teams safe and stay operational. The battle against Covid-19 is still not over, and some predict that part of the economic fallout is yet to come. But even in the midst of a global pandemic, there is still so much that I am thankful for.

It has been incredibly rewarding to be able to serve our customers during this challenging time and empower their businesses to quickly adjust to volatile circumstances. As an essential service provider, S-NET was able to operate throughout the pandemic and support the transition of our clients to remote work. The infrastructure investments we made in the last few years paid off tremendously as we seamlessly transitioned and onboarded a record number of remote users. In a lot of ways, this year felt like the challenge we have all been training for at S-NET.

I am also incredibly thankful for our team. Keeping our staff safe and intact were my top priorities as the Covid-19 crisis hit, and I am thrilled that we haven’t had to let go or furlough a single person due to the pandemic. In fact, we have added to our team to ensure that we are keeping up with our clients’ needs and are providing them with the best possible care. The S-NET team’s years of remote work experience helped make onboarding new employees and bringing them up to speed a smooth process and kept everyone safe.

I know that the pandemic will not vanish any time soon, and neither will its human or economic impact. But through it all, I am thankful. Thankful for a business that can serve its customers without interruptions, a full team working under safe conditions, and a new office space that empowers us to grow. I am also grateful that my family is healthy and protected, and I look forward to spending some quality time at home this Thanksgiving.

I hope that you will have the opportunity to connect with your loved ones and enjoy some much needed moments of peace this unusual holiday season. I wish you all a very happy and safe Thanksgiving!

 

Video Conference Fatigue is Real. Learn How to Avoid It.

Infographic - Avoid Video Conferencing Fatigue

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