Blog Category: Business Communications

There’s no denying that remote work has fundamentally changed the way we do business. Especially when it comes to network security. When everyone was in-office, employees could access proprietary corporate information safely and securely because the company had complete control over…

If you are looking to upgrade to a cloud-based solution, you probably have a lot of questions yourself, as do your employees. Read on to learn both some of the challenges and some benefits of upgrading to cloud communications. 

Now that the business world has evolved to include video conferencing, is a simple phone system even necessary anymore? We sure think so. Cloud-based phone systems offer functions and features that not only meet the basic needs of a company, but can promote work efficiency and customer experience.

As a business owner, you may be deciding between renting your phone and networking hardware or buying the equipment straight out. Conventional wisdom dictates that equipment purchases are good investments and enable you to save in the long run. But with technology changing faster than ever before, is buying your hardware the wisest decision?

You know those annoying meetings that could have easily been replaced by a well-written email? Stop wasting your team’s time with unnecessary discussions and start using the communication tools at your disposal to convey information more quickly and efficiently. Here are just 6 meeting types that are better replaced by email, chat, file sharing or online collaboration platforms.

How many unique communications services and vendors is your business using today? How many different apps, platforms, dashboards, and file-sharing services are you toggling between each day? As both technological capabilities and your business have evolved, it’s probably just become second…

Advanced customer service features are no longer just for call centers. They can be equally effective in small to mid-sized businesses, helping them provide the top-notch service that keeps customers loyal and revenues high. Learn which call center features will boost the quality of your customer service most.

There are literally countless VoIP providers vying for your business all around the world. Seriously. For us to try to quantify just how many VoIP providers there are out there would be nearly impossible.  Instead of focusing on the thousands of…

Whether you’re ready to switch to VoIP or just considering it as an option, preparing for the switch can seem like a hassle. For many small businesses, same outdated PBX system has probably been in use for decades.  Upgrading your traditional…

As the world of telecommunications and technology continues to evolve, keeping up with the latest trends can become overwhelming. The newest and most preferred business communications solution on the market is UCaaS or Unified Communications as as Service.  The ultimate business…

With years of experience connecting our in-office and remote staff using S-NET technology, we have developed several collaboration practices that work well for our team. Learn which methods have the biggest impact on our productivity and see if there are any fresh communication channels that could streamline collaboration on your team.

Now at the tail-end of a global pandemic that turned our worlds upside-down for the better part of two years, organizations across the world are recognizing an entirely new set of challenges to overcome.  Consumer demands are evolving day by day,…

We’ve all heard some of the common Voip misconceptions, like “it’ll overload my network.” But, How true are they? VoIP is quickly becoming the dominant platform for phone communications, and for good reason. The right VoIP solution can give your team…

VoIP seems like it’s kind of taking over the world lately. With millions of workers transitioning from their offices to working on their couch in PJs, most have enjoyed the freedom of VoIP. However, despite its prevalence, not very many people…

Are you sure you’re getting the most out of your phone service? Looking to upgrade your old legacy system? Choosing between a hosted or on-premise system? The number of options for what type of phone system you have and how you…

Interactive voice response or IVR is an often utilized and often misunderstood feature of advanced call centers. As a caller yourself, you have certainly experienced both the good, and unfortunately the bad of an IVR. IVRs are also known as a…

According to a recent report by Forbes, poor customer service costs businesses just like yours around $75 billion each year. This is a sharp year-over-year incline that shows no sign of slowing down. That same report found that a staggering 67…

When used for long-term telecommuting, Call Forwarding deprives your team of a wide range of VoIP features that support efficient call handling and a positive brand image – features you are most likely already paying for.

Without a solid technology strategy, digital transformation can result in a disjointed collection of applications, confused employees, inefficient communications and too many vendor contracts to manage. Read S-NET CEO, Alex Fayn’s thoughts on how a cohesive business communications ecosystem can help.

Significantly improved over its predecessors, S-NET Connect 6.0 includes a wide range of new features and functionality upgrades for Desktop and Mobile, as well as for call center Agent and Supervisor editions.

As organizations plan a gradual return to the office, many will invest in the technologies that help them overcome the challenges of connecting a hybrid workforce. Learn what are the 4 workplace communication trends that we can expect to see in 2021 and beyond.

Microsoft Teams has enabled many businesses to continue their work from home and stay operational during challenging circumstances. With its wide range or collaboration tools, it helped streamline workflows and kept employees connected. But despite its many benefits, Teams continues to…

Video conferencing is a great way to connect with your team now that they are working remotely. But video call burnout is real. Constantly gazing at a screen and worries over interruptions from kids or pets can be tiring, not to mention the discomfort of looking at our own reflection all day. Learn how to give your team a break from time-to-time and avoid video conference fatigue.

Many organizations like yours have started to gradually re-open their offices. But the tapered return has proven to be more challenging than expected. With capacity limits set to keep employees safe, many businesses are finding that their existing technology infrastructure does not support their new hybrid work environment. Does yours enable a gradual return?

Online collaboration tools have become ubiquitous and indispensable for countless organizations. But can online collaboration software uproot business communication as we know it? While some teams thrive on chat, video and file sharing, others need external calling and advanced call handling to be successful. Where does your business stand?

Remote work has been steadily growing in popularity for years, but exploded when a global pandemic forced organizations out of their crowded offices. Due to their significant business benefits, the telecommuting practices that became ubiquitous in the last few weeks are expected to far outlast the pandemic that popularized them. Is your business ready for this new landscape?

With millions of workers now completing their tasks from home, business etiquette has become much more confusing and difficult to follow. Learn which office policies continue to apply to virtual meetings and avoid becoming the next video conferencing meme.

Despite the increased popularity of web-based communication tools, many businesses are now struggling to implement an abrupt transition to online collaboration with little to no experience. If your team is new to video conferencing and is still getting accustomed to this new way of conducting business, we can help.

As the number of confirmed Coronavirus cases in the United States is rapidly growing, many businesses like yours are bracing for an economic impact. But developing a contingency plan and enabling employees to work from home can go a long way in helping your business weather the storm. S-NET can help extend your team’s communication tools beyond the office and keep your organization safe.

Good news! You can now easily send and receive SMS/Text messages with the S-NET Connect desktop application. Leave a message on your colleague’s cell phone or receive text notifications from a vendor using the same simple interface. See how it works.

All of the menial, repetitive tasks that are a part of your job now can become an efficiency-draining black hole taking your attention and focus from more high impact projects. The good news is, business communications technology can automate some of these tasks and increase your efficiency. Here’s how.

Most business leaders have ambitious new client acquisition initiatives. But what about your existing customers? Whether you are a one-person-shop, have a handful of account managers or manage a large-scale call center, there are tools that you can use to improve your customer’s experience and, as a result, your bottom line.

Opening a restaurant is risky business, whether you are a part of a well-known franchise or decided to strike out on your own. Below are the 4 techniques that our most successful clients used to boost their average ticket value, increase the number of orders, attract more customers, and build thriving businesses.

An office move is very exciting, but it can also be a stressful, expensive and time consuming process. Conducting business as usual – even though nothing is usual – is challenging. The good news is, your VoIP provider can bring order to the chaos and ensure that your transition is as seamless as possible. Here’s how.

In today’s competitive market, being a business leader is an increasingly demanding job. S-NET CEO Alex Fayn  knows all too well how it feels to burn the candle at both ends. Read how he learned to manage his work more efficiently to be more present in both of his roles as a business manager and father.

As outdated as they may be, fax machines continue to be a persistent fixture in a large number of businesses. But the costs of analog faxing are becoming much too expensive. With modern technology at your fingertips at a fraction of the cost, all these expenses are a waste of company resources. Learn why your business needs to ditch analog faxing for a more cost-effective alternative.