Blog Category: Business Communications

The idea of managing a remote staff makes many employers uncomfortable. But embracing that your team will be spending at least part of their work hours at home or in a coffee shop is a crucial step in keeping up with your changing role as a business owner or manager. Below are a few tips I have learned about managing a remote workforce.

We know that many of our clients rely on Microsoft Teams to collaborate with colleagues at other offices, remote workers, as well as clients, vendors and partners. Now our VoIP phone system easily integrates with Microsoft Teams, allowing you to communicate…

The S-NET Connect desktop softphone application enables you to make business calls straight from your desktop computer, keeping you connected when working remotely and enabling you to work more efficiently when used in conjunction with your desk phone. Easily place calls to external numbers such as clients, partners or vendors by using the software’s built-in dialpad.

It seems like every day there is a new technology feature released to meet a real-life business need. But while we techies are excited about innovation, businesses are not always as enthusiastic about the prospect of new technology adoption. Here are a few tips I have learned along the way to help clients get over their fear and embrace technology.

The S-NET Connect desktop application enables you to make business calls from your computer when working remotely and boosts your productivity at the office. With a wide range of features and an intuitive graphic interface, S-NET Connect makes keeping in touch with colleagues, clients and partners easy. Here are the most efficient ways to make calls from S-NET Connect.

Call Forwarding is one of the most beneficial, yet underutilized features of VoIP. Forwarding calls ensures that no important conversation slips through the cracks and keeps your team productive on-the-go. Call Forwarding can be customized to meet the unique needs of your business, whether you need a handful of rules or a complex sequence.

VoIP is quickly becoming the dominant platform for phone communications, and for good reason. But not all VoIP solutions and providers are created equal. Going with the wrong vendor can create challenges that outweigh the benefits of switching to cloud communications. So, with all the vendors out there, how do you determine which one is right for you?

When our users give us feedback, we listen. Here at S-NET, we take all client notes seriously and our engineers work diligently to develop the features modern teams need. From SMS/text messaging capabilities and interface personalization to new CRM integrations and call center features, v5.2 is a dramatically enriched version of its predecessors.

In 2018 S-NET commissioned a survey of IT and business leaders to better understand how cloud-based business communications are being used as a strategic organizational tool. We collected numerous responses across a variety of industries that rely heavily on phone systems…

The prospect of switching to a cloud phone system is exciting for many businesses. But most companies are either overwhelmed by the process or underestimate the complexity involved. Creating a phone cloud migration plan will help you anticipate potential problems that may arise and determine every step ahead of time.

A modernized version of its predecessors, S-NET Connect 5.1 offers the same reliable softphone capabilities and intuitive business communications tools as before, but now with a brand new interface designed to maximize efficiency and user experience. Read on to find out what’s new.

Customer service representatives are your first line of defense against client attrition. Optimizing your call center operations so your agents can perform at their best and client requests are handled in timely manner is vital. So what can you do to improve call center efficiency?

Growth and success are always a reason for celebration, but if you are running an expanding business, you know that at times progress can feel more chaotic than joyful. If your communications and networking are failing to keep up with your growth, it may be time to consider a technology upgrade.

Desk phones have become a fixture in the American workplace, and with the business needs they continue to meet, they will not be replaced any time soon. But when you start to feel tied to your chair to do your work or have to make difficult choices between equally important tasks, it may be time to rethink your relationship with your phone.

Any technical outage puts a significant dent in your organization’s productivity, costing you thousands of dollars. Although some disasters and outages cannot be prevented, it is critically important to shield your company and get services back up and running ASAP. Read on for 5 tips to help you plan ahead and minimize the effects of outages on your voice communications and business.

Most contact center managers know that sophisticated call center software can help them measure performance metrics or track agents down to the minute. But few know that they can increase employee engagement and reduce call center turnover with the same technology….

Winter is here. If you live in an area that experiences snow storms, chances are that these disruptions adversely affect your organization’s efficiency at least a few days of the year. Adopting a technology-driven approach keeps your team connected and can go a long way in safeguarding your business from the damaging effects of unexpected downtime.

With the growing number of business apps eating through bandwidth at an unprecedented rate, protecting vital UC (Unified Communications) tools can easily turn into a hefty challenge for most network administrators. SD-WAN offers a simple, elegant solution that provides reliable network…

By Alex Fayn, Co-Founder & CEO I have seen first-hand how improving collaboration across a business and changing how employees relate to their workplace can accelerate business growth. According to a white paper by UNC Kenan-Flagler Business School, making collaboration an…

For teamwork to be effective in a mobile era, businesses need to change their practices and adopt new technologies that enable employees to collaborate efficiently from anywhere and any device. Here at S-NET we have always believed in the transformative power…

In the last few decades, phone systems have become ubiquitous and indispensable to conducting business. While voice communications requirements may differ significantly from organization to organization, it is impossible to ensure streamlined internal collaboration and efficient customer relations without one. And…

In 2016, companies continue looking to the Cloud to streamline their communication efforts. With incredible functionality, resourcefulness, and many other benefits, workers and consumers dream for modern tools and services that can make their lives easier. Cloud communication systems are one…

Creating a solid team in any call center environment can be a major task on supervisors & upper management. One of the biggest challenges on the rise for many companies is turnover ratios & the high cost of attrition. When faced…