Blog Category: Customer Service

What is Workflow Automation? Workflow automation is a process of automating (operating without human intervention) the steps involved in a business process. This can be done using workflow automation software designed to streamline repetitive and time-consuming tasks. By automating these processes,…

Everywhere we go, we’re surrounded by artificial intelligence. From the assistants on our smartphones to the algorithms on social media, artificial intelligence is a more integral part of our personal lives than we’d probably care to admit. And it’s becoming an…

Everyone knows how vital stellar customer service is to the success of a business. Sure, you may have a customer service platform, but does it provide everything you need to really and truly help your customers? If you want to ensure…

As a small business with a growing number of clients, you may find it challenging to compete with the advanced customer care your larger competitors are delivering. Learn how adding a cost-effective contact center license to your team’s toolkit can help you care for your growing cutomer base without the need to increase headcount.

Providing exceptional service to customers can be challenging – especially for smaller businesses with limited support staff. But what if we told you, you could boost customer satisfaction without adding more agents? Learn how.

Finding a so called ‘good deal’ for your business phones on marketplaces like eBay, Amazon, and others could be tempting. But is it really worth it? Find out what our CTAs and Support Team have to say about customers buying a gray market phone.

Wondering what omnichannel customer service is all about? Learn the definition and how it can impact on your bottom line in our latest blog.

S-NET Communications, a leader in cloud-based business communications and networking services, today announced the launch of S-NET Engage, a comprehensive, multi-flow contact center solution that helps companies deliver seamless, automated, and personalized customer experience journeys across channels including voice, SMS, email,…

If you are part of the S-NET Communications family, you know that you have a whole team behind you every step of the way, our Support Team. But you may not be familiar with all the ways in which they can help support your business.

S-NET Customer Support is now fully transitioned to using a multi-flow cloud contact center solution, powered by robust AI technology. Learn how this new platform enables our team to provide our clients with better, faster, more attentive customer service.

Advanced customer service features are no longer just for call centers. They can be equally effective in small to mid-sized businesses, helping them provide the top-notch service that keeps customers loyal and revenues high. Learn which call center features will boost the quality of your customer service most.

Interactive voice response or IVR is an often utilized and often misunderstood feature of advanced call centers. As a caller yourself, you have certainly experienced both the good, and unfortunately the bad of an IVR. IVRs are also known as a…

According to a recent report by Forbes, poor customer service costs businesses just like yours around $75 billion each year. This is a sharp year-over-year incline that shows no sign of slowing down. That same report found that a staggering 67…

Most business leaders have ambitious new client acquisition initiatives. But what about your existing customers? Whether you are a one-person-shop, have a handful of account managers or manage a large-scale call center, there are tools that you can use to improve your customer’s experience and, as a result, your bottom line.

2019 was a transformative year for S-NET that enabled us to grow our team, introduce new services, and bring many new clients and partners on board with our acquisition of SkyTalk Plus. Read CEO, Alex Fayn’s thoughts on the main strategues that helped us be successful this year.

Opening a restaurant is risky business, whether you are a part of a well-known franchise or decided to strike out on your own. Below are the 4 techniques that our most successful clients used to boost their average ticket value, increase the number of orders, attract more customers, and build thriving businesses.

Customer service representatives are your first line of defense against client attrition. Optimizing your call center operations so your agents can perform at their best and client requests are handled in timely manner is vital. So what can you do to improve call center efficiency?

Most contact center managers know that sophisticated call center software can help them measure performance metrics or track agents down to the minute. But few know that they can increase employee engagement and reduce call center turnover with the same technology….

Creating a solid team in any call center environment can be a major task on supervisors & upper management. One of the biggest challenges on the rise for many companies is turnover ratios & the high cost of attrition. When faced…