Blog Category: Employee Engagement

You may have lost some of your staff, found it challenging to fill open positions or have been forced to make significant changes to retain your existing team. If any of this sounds familiar, learn how a few small changes can boost your employee retention and talent acquisition efforts in a challenging landscape.

With years of experience connecting our in-office and remote staff using S-NET technology, we have developed several collaboration practices that work well for our team. Learn which methods have the biggest impact on our productivity and see if there are any fresh communication channels that could streamline collaboration on your team.

Employee engagement is one of the most important yet undervalued measures of business success. According to Gallup, highly engaged businesses have 59% less turnover and are also 21% more profitable. Engaged employees work more efficiently, stay longer with the company, and…

As COVID-19 once again rears its head and more and more executives begin to embrace permanent remote work, we’re bound to encounter more virtual mishaps. Calls cutting out, videos crashing, and screen share capabilities gone awry are not only a frustrating…

A virtual party may not be your first choice, but it’s a great way to stay connected and celebrate with each other. With a little creativity, it’s possible to find ways to engage your staff, build bonds, maintain company culture and create a sense of normalcy around the holidays.

Many organizations like yours have started to gradually re-open their offices. But the tapered return has proven to be more challenging than expected. With capacity limits set to keep employees safe, many businesses are finding that their existing technology infrastructure does not support their new hybrid work environment. Does yours enable a gradual return?

Remote work has been steadily growing in popularity for years, but exploded when a global pandemic forced organizations out of their crowded offices. Due to their significant business benefits, the telecommuting practices that became ubiquitous in the last few weeks are expected to far outlast the pandemic that popularized them. Is your business ready for this new landscape?

In today’s competitive market, being a business leader is an increasingly demanding job. S-NET CEO Alex Fayn  knows all too well how it feels to burn the candle at both ends. Read how he learned to manage his work more efficiently to be more present in both of his roles as a business manager and father.

The idea of managing a remote staff makes many employers uncomfortable. But embracing that your team will be spending at least part of their work hours at home or in a coffee shop is a crucial step in keeping up with your changing role as a business owner or manager. Below are a few tips I have learned about managing a remote workforce.

Most contact center managers know that sophisticated call center software can help them measure performance metrics or track agents down to the minute. But few know that they can increase employee engagement and reduce call center turnover with the same technology….

Here at S-NET 2017 has been our best year yet. Our hard work was rewarded with dramatic growth as we widened our product portfolio, upgraded our infrastructure, onboarded numerous new clients, initiated exciting collaborations, and expanded our team. These are the 5 things we have done that contributed most to our success.