2020 was a great year for digital transformation, as organizations across the U.S. introduced new communication and collaboration solutions to keep their teams connected from home. But while these applications were critical to their survival in 2020, businesses that made purchases without a solid technology strategy are now dealing with the aftermath: a disjointed collection of tools that simply don’t work together.
At many companies, employees report experiencing application overload and some spend as long as an hour each day toggling between various accounts. When there is a separate tool for everything, or each department uses its own communication tools, workers can’t help but feel disconnected from their colleagues and find it challenging to collaborate. In addition, using too many disparate applications and vendors can be costly to the organization, not to mention a pain to manage.
Unifying all communication and collaboration functionalities into a cohesive ecosystem can go a long way in simplifying technology management and facilitates communication among team members. A cohesive system reduces the number of tools each person uses, making the entire organization more efficient and productive as a result.
If your business communication feels disjointed at times, here are 4 reasons why you should consider switching to a unified communication and collaboration solution:
A Unified Communication and Collaboration (UCC) solution can go a long way in reducing application overload. When functions such as voice, video, chat, file sharing and even text messaging are all included in the same system, your employees no longer waste time toggling between accounts. Leading UCC platforms provide a single sign-on for easy access and allow users to switch between communication channels with just a few clicks. Dragging and dropping contacts into a call window to create an instant conference or turning a voice call into a video call in a couple of clicks can significantly improve your team’s productivity.
Few businesses are lucky enough to have a homogeneous hardware and software infrastructure for all of their employees. Most organizations manage a mixed bag of various end-user devices and software tools. It can range anywhere from in-office desk phones and videoconferencing tools to advanced call center software for Customer Service teams and even paging systems for warehouse locations.
A unified communication and collaboration solution connects all of your end-users into a cohesive system, regardless what hardware or communication channel they need to be successful in their work. With leading UCC solutions, call center teams can easily transfer calls to other departments, and remote employees can quickly connect with in-office colleagues using a desktop softphone, to name just a couple of examples.
With the Covid-19 vaccine in sight, your business may have already started its gradual transition back to the office. But as part of your team continues to work from home, bridging the communication gap between in-office staff and remote employees can be a challenge.
Unified communication and collaboration technology enables your users to connect with their teams from virtually any location and any device, making their transition back to the office a breeze. Using a single account and a ring-all strategy, your staff can easily answer calls and communicate with their colleagues, whether they are sitting at the office, using their desktop softphones from home or are relying on a mobile device on-the-go.
As a bonus, investing in a solid UCC solution will provide your business with long-term flexibility and business continuity when your office is inaccessible due to inclement weather or when an employee needs to work from home due to illness.
If your team is currently using various communication tools, you know that joggling multiple vendor contracts, subscriptions and technologies is no easy task, not to mention a costly endeavor. Unified communication solutions enable you to combine tools such as voice, video, chat, file sharing and text messaging into a single, cost-effective subscription. Managing a single service contract and a single tech support channel for all your team’s communication needs can significantly reduce your burden and free your time for more important strategic initiatives.
Digital transformation provides businesses with the channels they need to continue working during challenging circumstances. But without a clearly defined technology strategy, it can also lead to application overload and a disjointed communication system that is often difficult to navigate. Switching to a UC solution allows you to connect your entire team into a single communication system, and provides your staff with the easy-to-use tools they need to stay productive.