I realized early on that I have a passion for teaching, coaching, and sharing best practices with my colleagues. I also love to participate in projects that involve process improvement. This career is a perfect fit for my passion and personality.
I was previously working at RingCentral.
As a Quality Analyst, I help to ensure that processes are followed, and that quality service is provided to our customers. We help by coaching, rolling out updates, and documenting new processes for everyone’s reference.
All the support I need is always readily available! This makes my job easier, and I feel that I am more efficient in my tasks, which boosts my confidence.
I’m looking forward to working with our new Omni-Channel product.
The camaraderie with the team is what makes our day lighter. Everyone, not just the Manila team
, is responsive and approachable.
I finally tried cooking recipes from
on YouTube. My daughter who is a “chicken nugget” fanatic , doesn’t really enjoy it; but my husband and I enjoy my cooking and we have both gained a little weight!
I’m looking forward to traveling. Before the pandemic, we had a trip planned to Hong Kong but had to cancel it. So, I hope we can finally take that trip!
I’m a metal head! I love rock music, rap metal, heavy metal, NU metal, etc.