As a Provisioning Specialist, I work with the Project Managers, partners and clients to set-up the sophisticated phone systems that our clients need. This includes setting up auto attendants, programming phones, and routing calls.
I have an associate degree and am currently CompTIA A+ Certified. I wanted to work in a field where I could use my technical knowledge, so I joined S-NET in July of 2021.
Before S-NET, I used my experience to do volunteer work with the National Association for Mental Illness to support our service members and their families with post-deployment integration. Also, I served as a board member for my children’s local PTA and was the fundraising chairman and participated in programs planning.
I get to work with clients almost all day. The most rewarding experience is when I get a new customer who is frustrated with their current telecommunications vendor, and I am able to move them over to our system that offers so many more features and flexibility than their previous service. They are always impressed with how robust our service is.
We serve clients in variable working environments from school systems to law firms– each with their own specific needs. Occasionally, we get a special request for a feature or functionality that requires special programming or setting up the system in a particular way. Those accounts are challenging, but I end up learning so much, and we really get to showcase what our systems can do.
Working with S-NET has helped me increase my knowledge base, improve my interpersonal skills (which is no easy thing to do working remotely), and polish my customer service skills. I’m grateful for the opportunity to work remotely with a great team of professionals.
Currently I work on the Follett installation project and I am excited to see it picking up pace. I am also looking forward to seeing what part our team will play in the launch of our new omni-channel contact center service.
My teammates are knowledgeable, reliable, and have great communication. Everyone is always willing to help whether it’s to find an answer to a question, troubleshoot a problem, or just to see where a project is at.
I attend a workout group 2x a week after work. When I am not working out, I like to watch my tv shows (lots of Hulu and Disney+), play video games, work on a craft project, play the piano or cook dinner.
I got a new car! I traded in my soccer mom van for a 2019 Subaru Outback with the works!
My family and I are looking forward to our first cruise. We are excited to be going to Jamaica, Grand Cayman, and Cozumel in July.
I grew up in a very musical household. I have many accomplishments in piano, flute and vocal performances. I still play piano but no longer play flute. **A few coworkers have heard me sing though! **