I joined the S-NET team in October 2019, after working in customer support for Fidelity Communications and later with Fidelity-Skytalk.
I got my first job in telecommunications because I saw an opportunity in the newspaper for customer support position! It was with a company that sold telephone systems, voicemails, and call sequencers to small businesses and restaurants. I’ve stayed in the industry ever since.
As a client support specialist, my primary responsibility is coordinating various projects with our engineers and clients, such as testing cell back-up connections, small equipment installations, and internet connection changes.
I interact with clients daily by phone and email. It is extremely rewarding when I develop relationships with them and I’m able to help with any issues they may have.
My favorite projects so far have been related to the Marco’s managed national internet account. We are currently assisting all Marco’s Pizza stores with the switch from individual internet providers to one main national account. I really enjoy the variety in my work and that no two days are the same.
I am most proud of the fail-over testing project for the BEC & Pepwave routers, In testing some of the cell back-up connections, our engineers were able to detect and resolve any issues ahead of a potential Internet outage and ensure that our clients wouldn’t experience loss of service if their primary Internet provider went down.
At S-NET, I have strong managerial support which helps to make sure I am familiar with new products. Since I work remotely full time, I also appreciate having regular one on one meetings to check in with my manager.
What I enjoy most about working here is the incredibly supportive team that is always willing to assist.
In my spare time, I love reading anything from personal finance to apocalyptic novels. I also enjoy binge watching shows on Netflix. And in the fall, I like to watch U of M college football.