Meet Kelly Quinn, Client Support Specialist

When did you start at S-NET Communications?

I joined the S-NET team in October 2019, after working in customer support for Fidelity Communications and later with Fidelity-Skytalk.

What made you choose this career path?

I got my first job in telecommunications because I saw an opportunity in the newspaper for customer support position! It was with a company that sold telephone systems, voicemails, and call sequencers to small businesses and restaurants. I’ve stayed in the industry ever since.

What are your primary responsibilities at S-NET?

As a client support specialist, my primary responsibility is coordinating various projects with our engineers and clients, such as testing cell back-up connections, small equipment installations, and internet connection changes.

How often do you interact with clients and what is the most rewarding aspects of working with them?

I interact with clients daily by phone and email. It is extremely rewarding when I develop relationships with them and I’m able to help with any issues they may have.

What have been your favorite S-NET projects/tasks so far and what do you enjoy most about your work?

My favorite projects so far have been related to the Marco’s managed national internet account. We are currently assisting all Marco’s Pizza stores with the switch from individual internet providers to one main national account. I really enjoy the variety in my work and that no two days are the same.

Which accomplishment/s are you the proudest of?

I am most proud of the fail-over testing project for the BEC & Pepwave routers, In testing some of the cell back-up connections, our engineers were able to detect and resolve any issues ahead of a potential Internet outage and ensure that our clients wouldn’t experience loss of service if their primary Internet provider went down.

How has S-NET helped you grow as a professional?

At S-NET, I have strong managerial support which helps to make sure I am familiar with new products. Since I work remotely full time, I also appreciate having regular one on one meetings to check in with my manager.

What do you enjoy the most about working here, with this team?

What I enjoy most about working here is the incredibly supportive team that is always willing to assist.

How do you like to spend your free time? What activities, films, books, shows, sports, etc. do you enjoy?

In my spare time, I love reading anything from personal finance to apocalyptic novels. I also enjoy binge watching shows on Netflix. And in the fall, I like to watch U of M college football.