What was your path to joining S-NET Communications?
I originally studied communications in college. But I had an uncle, who was an installation technician, and I was fascinated by him and his job. So, after college, I applied for a network technician job hoping that I would follow in his footsteps. That’s when I became interested in how telecom networking works.
Before joining S-NET on May 28, 2019, I held various positions at AT&T that involved managing client installation projects. Along the way, I got the Lean Six Sigma Green Belt Certification to sharpen my project management skills, and I am currently taking courses for a CCNA Certification as well to better understand the underlying technology of the services we offer at S-NET.
What are your primary responsibilities at S-NET?
As a Project Manager, I am responsible for the installation of services for new and existing customers, along with managing any changes to their systems once they become part of the S-NET family. My main goal is to ensure that each client experiences a seamless and painless transition from their current system to S-NET. I am also responsible for engaging our installation engineers, who work with the client’s IT personnel to configure all systems and train the customer’s employees on using their new technology.
During a project, I interface with the customer at least a couple times a week, if not daily, to learn the unique requirements of their business, and ensure that their new phone system and network is set up to meet their needs. We discuss how they want to configure their call network, select installation dates, and go over what they can expect on the day (or days) of the installation. Checking in regularly and keeping clients in the loop can go a long way in reassuring them that the project is on track.
What do you enjoy most about your work?
I enjoy it when I talk to a customer after we complete a project and they tell me how satisfied they are with the phones, service and process. Knowing that I was part of that transition is a good feeling.
I also enjoy having the flexibility needed to work with the customer to meet their needs. I came from a very rigid work environment, where our process was very inflexible. But at S-NET, I can think outside the box and make decisions based on what works best for the client, not what works best for the process. It’s nice to say, “Sure, I can do that for you” rather than “Sorry, it’s not in the process.”
What have been your favorite S-NET projects so far?
The first project I had with locations in California and New York was a favorite. Most of my projects are in and around the Chicagoland area, so it was challenging to engage various outside teams from different states and juggle different time zones. But it was also a great learning experience, and I received a lot of support from the client, who was great to work with, and my awesome team of engineers and techs. I felt pretty good after it was completed.
How has S-NET helped you grow as a professional?
Being given flexibility and freedom from our management team allows me to grow more as a professional, because I can work with the customer expectations in mind, not corporate expectations. I get to see things from a customer’s perspective, and I really like that.
What exciting projects are you most looking forward to at S-NET?
There are so many new products and services that we are testing, and S-NET has made some new acquisitions. I look forward to learning about the new services we will offer and the new teammates that I will be working with!
How do you like to spend your free time?
I love spending time with my family after work. We have an adopted 7 year old son and coming home and seeing the excitement on his face when he sees me is priceless. He always asks about my day, and it relaxes me to tell him about it. I don’t know if he fully understands, but it’s nice that he asks. (Laughs.)
During weekends, he keeps us pretty active and on the move, and I usually make time for some science-related activities with him. During the summer, I like to play softball and I also enjoy road biking; it’s calming.
What exciting plans are you looking forward to?
We have family in different parts of the U.S. and I am looking forward to going to either Florida, Arizona or Colorado to visit them. It’s been a while since we went on vacation as a family, so taking a trip will be nice.
What is one thing most of your coworkers and clients don’t know about you?
My wife and I took salsa dance lessons and I know how to salsa dance!