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Communications In the Cloud Blog

Transition Your Team to Remote Work: 4+1 Ways a VoIP Phone System Can Help

March 10, 2020
Work from Home

As the number of confirmed Coronavirus cases in the United States is rapidly growing and the CDC warns of an imminent health crisis, many businesses like yours are bracing for an economic impact. Broken supply chains, disruptions in operations and changes in consumer habits are expected to have a significant effect on U.S. based companies, with the tech, manufacturing and service industries being some of the most vulnerable.

But developing a contingency plan can go a long way in helping your business weather the storm. Enabling your employees to work from home while under quarantine can keep your team safe during the outbreak and minimize disruptions to your day-to-day operations.

Here is where S-NET can help. With its built-in capabilities, your S-NET Communications phone system gives your team the flexibility to work from anywhere, placing and receiving business calls as if they were sitting at the office.

Here are the 4+1 most effective tools at your disposal.

 

1. Set Up Call Forwarding

Available to Hosted VoIP and SIP Trunking Customers

Call Forwarding is the easiest way to ensure that no important client, vendor or partner call ever goes unanswered, regardless where your team is located. You can automatically forward incoming calls to your employees’ home and mobile phones, or redirect callers to another one of your branch locations. With Call Forwarding, you can select the exact order in which devices should ring, forward calls to multiple people at once, or set up a simultaneous ring to make the call available to answer in several locations.

Whether you have an S-NET Hosted VoIP phone system or a SIP Trunking solution, your S-NET Technical Support Team is ready to set up the most effective call forwarding pattern for your business, free of charge. Give them a call, they will be happy to help.

 

2. Take Your Phones Home

Available to Hosted VoIP Customers

Your S-NET Hosted VoIP Phone System also empowers your team to take their office phones home during a pandemic and continue placing and receiving calls as if they were sitting at their desks. Once plugged in at home, your employees’ phones automatically connect to your company phone system, giving your staff access to the same communication tools that they are utilizing at the office. With their extension, caller ID, voicemail inbox, speed-dial settings, and call history right at their fingertips, your team will be able to continue their work uninterrupted and present a professional image to your clients and partners, no matter where they are working from.

Learn more about connecting your office phones from home by reaching out to your S-NET Technical Support Team. They will be happy to advise you on the technical requirements of using your handsets from another location, and provide your team with guidelines to successfully connect their devices to Internet and power.

 

3. Use the S-NET Connect Application

Available to Hosted VoIP Customers

The S-NET Connect desktop and mobile applications are another great way to keep your staff productive when they are stuck at home or your offices are closed. Both applications connect to your hosted VoIP phone system and allow your team to place and receive high quality calls straight from their computer or mobile device using their office extension and caller ID.

S-NET Connect Desktop gives your staff access to all the functionalities of their office phones, including call transferring, conferencing, voicemail and call history. But the application provides a wide range of additional productivity features as well, such as instant and group messaging, text messaging, drag-and-drop conferencing, file transferring, as well as a visual company directory with the team’s availability updated in real time.

S-NET Connect Desktop is available free of charge with each Office or Business user license, and S-NET Connect Mobile comes included in each Business user license. Reach out to your S-NET Technical Support Team to learn if S-NET Connect is included in your subscription and install the application for your staff.

 

4. Connect your Phone System to Microsoft Teams

Available to Hosted VoIP Customers

If your staff is using Microsoft Teams to collaborate, connecting it to your S-NET Connect phone system will also enable them to place and receive calls from the same desktop interface. A Microsoft Teams integration allows your employees to place calls to colleagues, vendors and partners with a single click, use their office extension and caller ID for professional business communications and see which coworkers are available, on call or away.

If you are considering to integrate Microsoft Teams with your phone system, reach out to your S-NET Authorized Partner, Strategic Alliance Manager or Client Technology Advisor for a demo and pricing.

 

+1 Start Videoconferencing and Screen Sharing

Available to Hosted VoIP and SIP Trunking Customers

If your team relies on daily face-to-face collaboration and you are worried that remote work during an outbreak may negatively impact their success, S-NET Live may be the right choice for your organization. While technically  not connected to your S-NET phone system, the online collaboration software allows your employees to work together as if they shared a conference room. Tools such as videoconferencing, screen and file sharing or multimedia file annotations help ensure that all members of your team are on the same page regarding a project. Task-tracking built right into the chat and conferencing modules makes it easy to track the progress of an initiative or review task assignments as they emerge from a group conversation.

If you are considering to add S-NET Live to your current list of services, reach out to your S-NET Authorized Partner, Strategic Alliance Manager or Client Technology Advisor for a demo and pricing.

 

The full impact of the Coronavirus on the American economy is yet to be seen. But a few simple measures to expand your team’s communication capabilities beyond the office can go a long way in minimizing disruptions to your operations. Take advantage of the tools available with your S-NET Connect phone system to keep both your employees and your organization safe.

 

 

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