Report | The State of Cloud-Based Business Communications – 2018

In 2018 S-NET commissioned a survey of IT and business leaders to better understand how cloud-based business communications are being used as a strategic organizational tool. We collected numerous responses across a variety of industries that rely heavily on phone systems as their primary channel of communication with customers. Our sample included Financial Services, Legal, Accounting and Healthcare.

The results have revealed new insights into how business leaders are leveraging cloud technologies and are implementing seamless, successful migration plans. The State of Cloud-Based Business Communications 2018 is a comprehensive collection of data supporting the business case for cloud migration.

Key insights uncovered include

• Top reasons businesses across all industries are migrating to the cloud
• Red flags for misalignment between your communications system and organizational goals
• Key components of the most successful migration plans

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