If you contacted S-NET Customer Support lately, you may have noticed subtle hints that we are upgrading our systems. S-NET Customer Support is now fully transitioned to using a multi-flow cloud contact center solution, powered by robust AI technology. This new service enables our team to respond to customer questions arriving from numerous channels using a single, user-friendly interface.
On the front end, you may not notice much. You will still be able to contact S-NET Customer Support through your preferred communication channel, whether that’s by phone, chat or email. And you will now be able to submit support tickets through text (SMS) messages from S-NET Connect or your cell phone.
But on the back end, this new multi-flow contact center solution brings significant upgrades to how our team will manage customer interactions, enabling us to provide you with better, faster, more attentive support.
You can continue contacting Customer Support though the same channels you have used in the past, whether you prefer to call (866) 404-7638, Option 1, email [email protected], or start a chat conversation on www.snetconnect.com. You now also have the option to text us at (866) 404-7638.
If you prefer starting a chat conversation when you need help, please ensure that your browser cache is cleared by refreshing your browser window, deep refreshing with Ctrl+Shift+R or trying a different browser altogether. This will ensure that you can see the most up to date chat window on our website.
This new multi-flow cloud contact center solution and its powerful automations and artificial intelligence (AI) offers exciting opportunities for turning customer service teams into well-oiled machines and providing quicker, higher quality support to each client. In the coming weeks, you can expect to see our Support systems evolve as we start taking full advantage of these technologies. From adding additional communication channels to our ecosystem to forms and skills-based routing that allows each client to speak to the agent best suited to answer their questions, we will be expanding our use of this omnichannel platform.
Yes! We are looking to expand our portfolio of cloud-based communications services with a robust multi-flow contact center platform. But to ensure that we always provide you with best-in-class technology, we are subjecting this contact center service to thorough testing first. Stay tuned for what we believe will be an exciting announcement!