An Intelligent Contact Center Solution to Help You Boost Customer Satisfaction and ROI
Deliver exceptional, AI-powered client experiences across channels through a single interface without the need to increase agent headcount.
Meet your clients on their preferred channels of communications and design exceptional customer experience flows on each using sentiment analysis and robust AI.
Design automated customer communication flows that best meet the unique needs of your clients and business, and track key KPIs using custom reports.
Empower your staff to connect with customers efficiently across channels using a single, intuitive agent interface and let AI-powered self-service speed up customer support.
Provide your team with a unified software ecosystem by integrating your contact center platform with your CRM, ticketing system and the powerful AI engine of your choice.
Boost customer satisfaction and ROI with powerful features:
Manage the customer journey across multiple communication channels through a single, intuitive interface.
Automated Client Experiences
Drag-and-drop designer for automated customer communications over voice, chat, email and more.
Route each client inquiry to the best suited agent and set advanced routing policies to keep all channels staffed.
Sentiment & Text Analysis
Understand your clients' intent and state of mind to offer the best possible service at any given time.
Triggers & Automations
Automate repetitive tasks or processes and answer more client inquiries without increasing headcount.
Unified Software Ecosystem
Connect your CRM, ticketing system, messaging app or preferred AI engine for efficient workflow management.
Monitor key KPIs and make informed decisions on staffing and customer service.
Give your staff the scripts they need to respond quickly, efficiently and on brand.
Plans & Features
|S-NET Engage Call Center||S-NET Engage Contact Center||S-NET Engage Contact Center Ultimate|
|Text messaging (SMS)||–|
|Integrated voice response (IVR) system|
|Analytics & reporting|
|Whisper & barge-in|
|Automatic call distribution|
|Open API & REST API channels||–|
|AI sentiment analysis integration||–||optional||optional|
|Automated speech recognition (ASR) integration||–||optional||optional|
|Text-to-speech (TTS) integration||–||optional||optional|
Demo Our Cloud Contact Center
Call our team of knowledgeable consultants or submit the form to learn how a robust customer service platform can help you boost ROI.