Lewis Floor and Home started back in 1954, with “big dreams but small capabilities.” They devoted most of their time and services to carpeting and carpet cleaning. Since then, 3 generations of family members have grown the business to what it is today. Now they offer a large variety of home products such as tile, wood, vinyl, counter tops, window treatments, rugs, and fine cabinetry.
In May of this year, everything in their operations was running as expected, even their 20-year-old on-premise phone system. But then, the day that they never thought would come, came. Their phone system stopped working.
They called their previous phone provider to find a solution, but they were unable to help. So their everyday operations and sales came to a complete halt.
Desperate for a solution, Lewis Floor and Home had to decide whether to go with another on-premise landline-based phone system or switch to VoIP. Their MSP gave them a few options and thankfully, they ended up talking to our very own George G.
George spoke with Jake on Friday afternoon. In an epic 4-hour conversation, George answered every question Jake had about hosted VoIP. After weighing his options, Jake made the decision on Monday to go with a VoIP Phone System from S-NET. On Tuesday, S-NET had over 50 phones fully installed, and by Wednesday, Lewis Floor and Home was up and running.
Our team started working on the project Tuesday morning and even stayed past midnight to make sure the install was finished. On Wednesday morning, Lewis Floor and Home was able to resume business as usual.
While waiting for the main numbers to be ported over, S-Net provided 50 temporary phone numbers that got forwarded from the main business numbers so there would be minimal disruption to their customer experience. And when minor issues came up, we tackled them with professionalism and quickness just like we promised.
This is just one of many examples of how S-NET Communications goes above and beyond for our customers. We know that sometimes talk is cheap, but we not only talk the talk, we also walk the walk.
Please see for yourself!
Below is just one of many emails we received from Jake at Lewis Floor and Home.
It brings great joy to the team to see a happy customer. We are that simple. We deliver what we promise.