The Day that Lewis Floor and Home Thought Would Never Come

Lewis Floor and Home started back in 1954, with “big dreams but small capabilities.” They devoted most of their time and services to carpeting and carpet cleaning. Since then, 3 generations of family members have grown the business to what it is today. Now they offer a large variety of home products such as tile, wood, vinyl, counter tops, window treatments, rugs, and fine cabinetry.

In May of this year, everything in their operations was running as expected, even their 20-year-old on-premise phone system. But then, the day that they never thought would come, came. Their phone system stopped working.

They called their previous phone provider to find a solution, but they were unable to help. So their everyday operations and sales came to a complete halt.

Desperate for a solution, Lewis Floor and Home had to decide whether to go with another on-premise landline-based phone system or switch to VoIP. Their MSP gave them a few options and thankfully, they ended up talking to our very own George G.

George spoke with Jake on Friday afternoon. In an epic 4-hour conversation, George answered every question Jake had about hosted VoIP. After weighing his options, Jake made the decision on Monday to go with a VoIP Phone System from S-NET. On Tuesday, S-NET had over 50 phones fully installed, and by Wednesday, Lewis Floor and Home was up and running.

Our team started working on the project Tuesday morning and even stayed past midnight to make sure the install was finished. On Wednesday morning, Lewis Floor and Home was able to resume business as usual.

While waiting for the main numbers to be ported over, S-Net provided 50 temporary phone numbers that got forwarded from the main business numbers so there would be minimal disruption to their customer experience. And when minor issues came up, we tackled them with professionalism and quickness just like we promised.

This is just one of many examples of how S-NET Communications goes above and beyond for our customers. We know that sometimes talk is cheap, but we not only talk the talk, we also walk the walk.

Please see for yourself!

Below is just one of many emails we received from Jake at Lewis Floor and Home.

“Subject: Top Customer Service and Experience

Good Morning,

Here is a Guaranteed Fact in all of my experiences:

When George told me of the excellent Customer Care we would experience from the installation to the after care, I honestly was swayed be the words, but I have heard those words before from other vendors

Those words are not only true, but clearly the customer care not only can be found in those words, but even better in the outstanding, awesome experience we have had in every interaction with everyone.

The tech world, could stand to learn from what S-Net does not just says

The latest reason for my missives is an issue we had at the end of last week.

From Albert, to Jorge to Steve Zellers, to all that were involved, everyone pitched in to help bring our issue to closure

We especially need to give a shout out to Steve Zellers who spent the time to not only correct the issues, but also found long term solutions to some of the reasons that brought the issue to the forefront.

(this was outstanding)

We Thank You for all the caring, quality excellent people that we get to work with and proving the care is tops each and every time.

Wishing everyone a great week!

Thank you,

JAKE

Customer Experience-Special Projects

LEWIS FLOOR AND HOME

LEWIS OUTLET”

It brings great joy to the team to see a happy customer. We are that simple. We deliver what we promise.