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Launch a Contact Center

Launch a Contact Center

Start a Call Center or Contact Center and optimize your customer service

Let state-of-the art contact center technology help you boosts agent success and give your clients the exceptional service they will return for.

Secure and Reliable Service The cloud-hosted contact center that streamlines your agents’ work and maximizes your customers’ experience

Cloud Call / Contact Center

Simplify your agents’ lives, drive efficiency and transform client relationships with a robust, cloud-hosted call center solution. The S-NET Cloud Contact Center supports all your inbound and outbound interactions with cutting-edge features, powerful training and call monitoring tools, and advanced performance analytics to help you optimize your workforce and incentivize performance.

  • A user-friendly interface for managing agents, teams, calls and performance analytics.
  • Advanced training features including call monitoring, recording and whisper coaching.
  • Seamless integration with a wide range of CRM tools including Salesforce®, Zendesk, Sugar, Bullhorn, Zoho, Microsoft Dynamics, and many others.
  • Mobile access to full contact center functionality for agents working remotely.
  • Actionable analytics to help you optimize your call center operations.
About Cloud Contact Center Solution»
Cloud Contact Centers

Secure and Reliable Service Exceptional call quality for superior customer experience

VoIP Cloud Phone System

Enable your agents to perform at their best with high quality, reliable digital voice communication. S-NET’s Cloud Phone System frees you of the capital expenses and complex maintenance requirements of on-premise phone systems, and automatically upgrades to the newest business and call center features as soon as they become available. With built-in disaster recovery and business continuity, you will never have to worry about your phone system failing you again.

  • Robust HD voice communications for superior user and customer experience.
  • Easy system changes and reports through a central admin interface.
  • Seamless integration with Microsoft Office 365 and CRMs, including Salesforce®, Zendesk, Sugar, Bullhorn, Zoho, Microsoft Dynamics, and many others.
  • Built-in disaster recovery and business continuity for your peace of mind.
  • Full management and fast deployment so your call center can be up and running in days.
About Our Cloud Phone System»
Secure and Reliable Service

SD-WAN (Software Defined Wide Area Networking)

Provide your cloud call center with the reliable bandwidth it needs for best performance and ensure your agents and clients enjoy exceptional call quality in every interaction. S-NET’s SD-WAN Solution fine-tunes your network and intelligently allocates bandwidth to mission-critical applications, such as voice. Manage your entire infrastructure through a single admin interface and easily set network-wide configurations.

More About SD-WAN»
Secure and Reliable Service

Business Fiber Optic Internet

With 99.9% guaranteed uptime and a network fine-tuned for latency-sensitive applications, S-NET’s Fiber Optic Connectivity provides optimal resources for your cloud call center. SLAs including network availability, network latency and packet delivery ensure your agents will never experience a dropped call again. S-NET Communication brings enterprise-grade connections powered by AT&T. ATT Badge

More About Connectivity»

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