We have heard from many of our clients that maintaining healthy connections, opening and pushing trouble-tickets toward resolution and managing ISPs can easily turn into a full time job, putting a significant burden on IT departments and organizational resources. We are…
read more»Reduce Call Center Turnover with These 8 Tech-Based Strategies
Most contact center managers know that sophisticated call center software can help them measure performance metrics or track agents down to the minute. But few know that they can increase employee engagement and reduce call center turnover with the same technology….
read more»Meet Levi Ilyes, Tech Team Lead
At one point in time, S-NET’s SD-WAN guru used to pride himself in playing 9 different musical instruments. Now he spends his days troubleshooting complex customer issues, maintaining and upgrading S-NET’s core infrastructure, and evaluating, testing and deploying new technologies. Read…
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