FAQ

Explore our Frequently Asked Questions. Can't find the answer you need? Contact us and we will be happy to assist you!

Frequently Asked Questions

Can I keep my own existing telephone numbers with S-NET service?

S-NET Communications allows you to keep your existing telephone numbers.

Can I have my home office, small office, branch office, and/or remote workers connected to my S-NET Service?

Yes, we tailor your S-NET services to your unique needs and can accommodate any network design.

What if we have a presence in several markets nationwide?

S-NET Communications enables you to assume numbers wherever you are. You can have a presence in multiple markets, allowing you to function nationally and keep the local touch using our virtual numbers!

Who handles the migration and implementation?

All S-NET implementations are assigned to dedicated project managers that lead you through the installation process. Nothing is left to chance!

Will we be out of service?

At S-NET, your service takes precedence. Our seasoned project managers will test circuits, equipment and programming prior to cutover, making your transition to S-NET as seamless as possible.

Is all this done remotely?

S-NET will show up, in person, to handle all aspects of dealing with your IT infrastructure. Our onsite installation crews are specifically trained for VoIP installations. In addition, we will provide training for you and your staff both onsite and through our own video training tutorials.

What happens after we convert to S-NET?

After implementation, S-NET’s technical support is available for routine programming changes, instruction, and troubleshooting. You will be able to reach Tier 1 and Tier 2 technicians who will resolve any issues you might have, either on the phone or remotely. Best of all, all post-sale assistance is automatically included with your service.

What happens if my hardware breaks?

Because we offer complete management and maintenance of your entire system, if something breaks, we will replace it at no additional charge.

If we have an IT consultant that manages our network, will you work with them?

Of course! We are happy to discuss S-NET service with your IT consultant, whose expertise will be instrumental as we collaborate on designing your tailored fit network infrastructure.

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