Launch a Contact Center

Optimize your customer service experiences with a seamless contact center solution. S-NET specializes in call and contact center solutions designed around your KPIs, customer journey maps, and custom workflows. Launch a contact center with our expert services and support.

Start a Contact Center

Launch a Contact Center

Contact Center Solutions

  • Inbound/Outbound call center.
  • Omnichannel contact center.
  • Custom call flows, advanced IVRs, queuing, outbound dialing, integrations, and more.

Contact Center Services

  • Business needs assessment and fully managed implementation.
  • Dedicated Project Manager.
  • Installation, configuration, provisioning, and ongoing support.

Omnichannel Contact Center

  • Seamless contact center workflows for calling, SMS, email, video, chat, and social media.
  • AI-powered speech, sentiment, and text analysis.
  • API triggers, automations, deep CRM integrations, and more advanced features.

Contact Center Optimization

  • Design or optimize your unique contact center solution.
  • Create tailored call flows aligned with customer journey maps and conversion goals.
  • Program custom triggers, automations, call scripts, and more.

How to Start a Contact Center

Starting or optimizing your contact center is effortless with S-NET. We specialize in fully managed contact center solutions, services, and support designed around your unique business goals. Our team of contact center experts will be your trusted guides from determining contact center needs to implementing and supporting your business with ongoing system monitoring and maintenance.

Contact Center Solutions

Contact Center Solutions

Every contact center is unique, which is why S-NET provides fully customized contact center solutions. Our tailored approach allows you to engage your customers at every stage of the customer journey and provide consistent, high-quality, personalized service. Learn more about our contact center solutions:

  • Contact Center (S-NET Engage)
  • Call Center

Contact Center Services

Upgrading your contact center is a significant undertaking. S-NET makes the process stress-free with our fully managed, concierge contact center services. Our team of experts helps you launch a new contact center or provides contact center optimization support, always keeping your business goals in mind. Our contact center services include:

  • Dedicated Project Manager, Implementation Engineer & Provisioning Specialist
  • Business needs assessment
  • Site survey
  • Custom call center and omnichannel contact center design
  • Creating Agent IDs and Skill Groups
  • Defining call flows and automations
  • Creating tailored call flows aligned with customer journey maps and conversion goals
  • Programming custom triggers and automations
  • Custom reporting and analytics aligned with KPIs
  • Integrations with CRMs, ticketing systems, messaging apps, AI engines, and more third-party software
  • Installation, configuration, and provisioning
  • Ongoing support
Contact center employee talking to customer
Contact Center support team

Contact Center Support

Get the ongoing support you need when you launch a contact center with S-NET. We are your trusted technology partner that stands by your business and is dedicated to your ongoing success. S-NET's white-glove support services include:

  • Dedicated Client Technology Advisor
  • 24/7/365 technical and customer support
  • Ongoing proactive account management and system monitoring
  • Seamless maintenance and updates
  • Complete technology ecosystem

Ready to Launch your Contact Center? Let’s Talk!

Whether you’re ready to start on your contact center launch right away or still in the research phase, S-NET can help! Contact our sales team to discuss your contact center needs and we will provide a custom solution.

Contact Sales

Aaron Bianucci

Director of Information Technology, Familia Dental

Customer Stories

The Value of True Partnership

As we're growing we want somebody who wants us to grow. We just don't want somebody who wants to use their products, and that's where S-NET has come in and actually been more of a partner more so than just a straight vendor.

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