Communications In the Cloud Blog

Two years after a major shift to remote work, many organizations’ employees are still operating on unsecured networks. Find out how risky an unsecured network can be, and how you can lock them down, in our latest blog. 

If you are looking to upgrade to a cloud-based solution, you probably have a lot of questions yourself, as do your employees. Read on to learn both some of the challenges and some benefits of upgrading to cloud communications. 

As a small business with a growing number of clients, you may find it challenging to compete with the advanced customer care your larger competitors are delivering. Learn how adding a cost-effective contact center license to your team’s toolkit can help you care for your growing cutomer base without the need to increase headcount.

Learn how S-NET stays true to its promise as the vendor that is Large Enough to Deliver, but Small Enough to Care. We assign a Client Technology Advisor to each customer account, who serves as your single-point of contact and ensures that your needs are met. Learn what our CTAs do differently from big name providers.

Client Support Specialist, Kelly Quinn found her first job in telecommunications from an ad in a newspaper. Her favorite project so far is – you guessed it – Marco’s Pizza! When Kelly is not reading books or Netflix, you can find her cheering for Tom Brady’s old college team.

Now that the business world has evolved to include video conferencing, is a simple phone system even necessary anymore? We sure think so. Cloud-based phone systems offer functions and features that not only meet the basic needs of a company, but can promote work efficiency and customer experience.

Meet Matthew Forst. Billing Associate for S-NET Communications, on his free time he enjoys playing video games with his wife and spending time with his daughter. Find out how he mixed his loved for sports and numbers together!!!

Providing exceptional service to customers can be challenging – especially for smaller businesses with limited support staff. But what if we told you, you could boost customer satisfaction without adding more agents? Learn how.

Finding a so called ‘good deal’ for your business phones on marketplaces like eBay, Amazon, and others could be tempting. But is it really worth it? Find out what our CTAs and Support Team have to say about customers buying a gray market phone.

SD-WAN technology can increase employee productivity and customer satisfaction while increasing your margins and profitability. So, what is SD-WAN, you may ask? Well, read on to learn more.  

Disaster struck Lewis Floor and Home at the time they least expected. Their phone system went down and they where not able to have communications with their customers. Find out how a four hour call with George G, helped Lewis Floor and Home get set up and running in less than 24 hrs.

Wondering what omnichannel customer service is all about? Learn the definition and how it can impact on your bottom line in our latest blog.

Meet Anah Aquino, Quality Analyst for S-NET Communications. She joined the team after leaving one of our competitors, RingCentral. The great team around her and the ability to communicate with anyone at any time has made her very happy to have chosen S-Net as her next step in her career. While she cooks for her family, Anah likes to jam to all sorts of rock music.

We are excited to launch S-NET Engage, a comprehensive, multi-flow contact center solution that helps you automate the customer journey and deliver personalized interactions for your clients.

When S-NET Network Engineer, Michael Koselinski is not installing services for new clients, he loves to unwind by spending time with his daughter and camping. Team sports are not his first choice as a pastime, he would rather study for his Cisco Networking Certification.

If you are part of the S-NET Communications family, you know that you have a whole team behind you every step of the way, our Support Team. But you may not be familiar with all the ways in which they can help support your business.

Meet Christina Rodriguez, Provisioning Specialist here at S-NET Communications. When she’s not helping our customers with complex system request , you can find her playing the piano to pass the time. Some of her coworkers have heard her sing once or twice.

As a business owner, you may be deciding between renting your phone and networking hardware or buying the equipment straight out. Conventional wisdom dictates that equipment purchases are good investments and enable you to save in the long run. But with technology changing faster than ever before, is buying your hardware the wisest decision?

Provisioning Specialist, Mico Cha, started out as a Web Tech Analysis for tech giant GoDaddy. His career has taken a 360 and now he works as a Provisioning Specialist for S-NET Communications, where his experience and challenges allow him to grow and provide a better lifestyle for his family.

Spoofing calls has become common practice for scammers and could affect your business phone number as well. Learn more about what we are doing here at S-NET to ensure that your business number and identity are secure.

Michael has found the accuracy in numbers fascinating ever since he was a little kid, but had his own unique perspective on math even as far back as elementary school. When he is not managing S-NET’s billing operations, he enjoys camping and reading. Get to know him.

S-NET Customer Support is now fully transitioned to using a multi-flow cloud contact center solution, powered by robust AI technology. Learn how this new platform enables our team to provide our clients with better, faster, more attentive customer service.

S-NET Field Network Engineer, Bob Thoms started out as a General Manager of a local Chicago pizza joint, but returned to the technology he loved as a kid when a severe injury left him unable to run a quick serve restaurant. Now he is leveraging his experience and passion for the service industry to support S-NET’s many clients in the quick serve sector and beyond.

You know that daydream you have of traveling across the country and still getting paid? Well, this executive and his family will be living out of an RV for the next two years as they travel across the United States in search of their forever home. He will be working full time during the entire adventure. Learn how he is planning to do it!

You may have lost some of your staff, found it challenging to fill open positions or have been forced to make significant changes to retain your existing team. If any of this sounds familiar, learn how a few small changes can boost your employee retention and talent acquisition efforts in a challenging landscape.

S-NET Strategic Alliance Manager, Jade Gray specializes in the franchise space and spends her workdays developing and nurturing brand relationships. Passionate about pairing people and businesses of all sizes with solutions designed to support their growth, Jade creates technology packages that solve her clients’ critical business needs. Get to know her.

You know those annoying meetings that could have easily been replaced by a well-written email? Stop wasting your team’s time with unnecessary discussions and start using the communication tools at your disposal to convey information more quickly and efficiently. Here are just 6 meeting types that are better replaced by email, chat, file sharing or online collaboration platforms.

I can safely say that 2021 was a challenging year for individuals and businesses alike. We started the year mid-pandemic with a large percentage of American workers trying to manage their personal and professional responsibilities from the safety of their homes….

Strategic Alliance Manager, Jon Adams has worked in the Telecommunications industry since the divestiture of the Bell system and AT&T. His career has been an adventurous ride since, as he held various positions in training, sales, business development and channel management. Get to know him.

How many unique communications services and vendors is your business using today? How many different apps, platforms, dashboards, and file-sharing services are you toggling between each day? As both technological capabilities and your business have evolved, it’s probably just become second…

As a growing number of businesses operate with a remote or hybrid workforce, the job of managing and securing an increasingly distributed corporate network is challenging to say the least. Secure SD-WAN extends your network perimeter to the end user and safely connects your distributed users to distributed resources, all without sacrificing application performance. Here is how.

Advanced customer service features are no longer just for call centers. They can be equally effective in small to mid-sized businesses, helping them provide the top-notch service that keeps customers loyal and revenues high. Learn which call center features will boost the quality of your customer service most.

There are literally countless VoIP providers vying for your business all around the world. Seriously. For us to try to quantify just how many VoIP providers there are out there would be nearly impossible.  Instead of focusing on the thousands of…

Whether you’re ready to switch to VoIP or just considering it as an option, preparing for the switch can seem like a hassle. For many small businesses, same outdated PBX system has probably been in use for decades.  Upgrading your traditional…

As the world of telecommunications and technology continues to evolve, keeping up with the latest trends can become overwhelming. The newest and most preferred business communications solution on the market is UCaaS or Unified Communications as as Service.  The ultimate business…

With years of experience connecting our in-office and remote staff using S-NET technology, we have developed several collaboration practices that work well for our team. Learn which methods have the biggest impact on our productivity and see if there are any fresh communication channels that could streamline collaboration on your team.