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Become a part of a dynamic team and help transform the cloud communications industry.

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Take your career to the next level. Become a part of a passionate, experienced, focused team of professionals and help revolutionize the cloud business communications industry. Work for a fast-growing company with a highly collaborative environment that prioritizes creating more value for customers above all else, and continuously looks for new ways to enrich its employees.

Benefits:

We are committed to the wellbeing of our employees and offer a variety of health, wellness and savings programs to keep them at their best.

Mission

We simplify business communications by helping our clients embrace cloud technologies.

Vision

Our vision is to empower every business with cloud-based technologies that meet their ever-evolving needs.

Values

  • We value your business. You are our top priority, and we will do everything we can to help your business succeed. Every client has a dedicated technical contact who is just a phone call away.
  • We stand by our technology. With nearly 100% up time, you can rest assured that you will have access to your business tools when and where you need them.
  • We are local – no matter where you are. We believe that in-person installation and consultations are best. We don’t believe in “plug and pray” service.
  • We keep our promises. We stand by our word and we deliver on our commitments.
  • We embrace innovative technologies. We keep up with emerging technology and recommend customized solutions for our clients. 

Career Opportunities

Tier 1 Help Desk / VoIP Support Technician

Under general supervision, in an in-bound call center environment, Service Desk Technician will provide network and VoIP problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, troubleshooting IP phone registrations and call quality issues, troubleshooting internet connectivity and NAT issues, resetting voicemail passwords, verifying proper hardware and software set up.

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Position Overview:

Under general supervision, in an in-bound call center environment, Service Desk Technician will provide network and VoIP problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, troubleshooting IP phone registrations and call quality issues, troubleshooting internet connectivity and NAT issues, resetting voicemail passwords, verifying proper hardware and software set up. Support to customers will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

Service Desk Technician will also be responsible for hardware inventory management used for customer deployments and RMA orders, occasionally communicate with company field technicians during customer installations or service calls.

Duties and Tasks/Essential Function:

  • Provide first level customer support for network and VoIP related issues and outages.
  • Maintain VoIP and network hardware inventory. Ensure product stock is adequate for new deployments and RMA orders.
  • Process RMA orders.
  • Accurately process and record call transactions using designated ticketing system software. Ensure tickets are handled in a timely manner.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
  • Follow up and make scheduled call backs to customers where applicable.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity.
  • Monitor network outages using network monitoring tools.
  • Report circuit and VoIP related issues to upstream carriers.
  • Monitor IP PBX server infrastructure.
  • Interact with company’s field network engineers as remote technical support.
  • Participate in on-call rotation schedule.

Skill and Knowledge Qualifications:

  • Excellent communication and customer service skills
  • Strong organization, time management and follow-up skills
  • Proper phone etiquette; demonstrated proficiency in typing and grammar
  • Self-starter, professional, resolution oriented, demonstrates initiative, resourcefulness, and strong problem-solving skills
  • Knowledge of Microsoft desktop applications and Windows operating systems
  • Knowledge of or ability to learn relevant software computer applications and equipment
  • Ability to work independently, as well as take instruction from team members
  • Strong commitment to quality customer service
  • Understanding of cloud infrastructure and strategies
  • Knowledge on Network Routing and Switching infrastructure technologies
  • Basic knowledge of Voice over IP technologies
  • Outstanding analytical ability with attention to detail

Physical Requirements:

  • Ability to use a computer for 6 or more hours a day
  • Travel and work after-hours may be required
  • Ability to lift equipment up to 50 pounds

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan

Schedule:

  • Day shift
  • Monday to Friday
  • On call

Education:

  • Bachelor’s (Preferred)

Experience:

  • Windows: 1 year (Preferred)
  • Active Directory: 1 year (Preferred)
  • Customer service: 2 years (Preferred)
  • VoIP: 1 year (Preferred)
  • Network monitoring: 1 year (Preferred)
  • Telephony: 1 year (Preferred)
  • Help desk: 1 year (Preferred)
  • Technical support: 1 year (Preferred)

Work Location: One location

To apply, please email your resume to [email protected]

Apply Now

Sales Enablement Manager

The Sales Enablement Manager (SEM) will orchestrate a cohesive strategy across marketing, partner channels, business development, and sales. They will create the enablement strategy and own the execution across the entire enablement journey. This is a new role at S-NET, creating an exciting opportunity for a proven candidate to join, foster, and build a cohesive enablement program.

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COMPANY OVERVIEW

S-NET is a privately-owned company founded in 2011, now grown to be one of the most widely recognized Cloud Hosted VoIP Providers in the US. We deliver state-of-the-art cloud hosted phone service utilizing the finest feature rich platform available in the US. We are uniquely differentiated from competitors; in that we think big and act fast when designing and deploying solutions to our customers- Always putting our customers first S-NET has grown to serve over three thousand customers worldwide.

SALES ENABLEMENT MANAGER

The Sales Enablement Manager (SEM) will orchestrate a cohesive strategy across marketing, partner channels, business development, and sales. They will create the enablement strategy and own the execution across the entire enablement journey. This is a new role at S-NET, creating an exciting opportunity for a proven candidate to join, foster, and build a cohesive enablement program. They have expertise and passion to build and execute an enablement strategy while implementing through to scale. Success includes creating processes and tools that identify, attract, and acquire new partners and customers.

 ROLE RESPONSIBILITIES

  • Establish a Sales Enablement function, developing best practices internally to capture marketplace-share and perfecting the entire S-NET customer journey.
  • Drive Results: Balance a long-term, integrated perspective while also striving to drive short-term month to month results.
  • Top-level ownership of the sales pipeline in HubSpot and internal sales enablement technologies and its effective use to drive revenue efficiencies.
  • Create the process of managing and organizing content so the sales and marketing teams can easily access and utilize it ensuring customer-focused, engaging content.
  • Provide effective onboarding and training programs for direct sales reps and channel account executives.
  • Maintain sales enablement software to ensure it is easily accessible and providing the capabilities sellers need.
  • Support the sales team with high quality marketing assets throughout the customer buy-cycle thought leadership content, website, collateral, videos, case studies, etc.
  • Establish an Account Based Marketing strategy in coordination with sales that targets new business in the highest value prospects and growth in current customers.

QUALIFICATIONS

  • 5-7+ years of hands-on sales enablement experience in building and deploying in the UCaaS sector.
  • Track-record of developing and quickly scaling, a high-performance sales enablement framework, initiatives, and results.
  • Proven experience working with multi-functional departments including direct sales, partner channels, marketing, sales ops, and product teams.
  • Proven ability to recommend technology solutions that drive greater revenue efficiencies and are in alignment with our sales organization, channel partners, customers, and company.
  • Proven work experience in prime revenue-facing teams, sales support, partner enablement, sales enablement, or sales training roles.
  • Thorough knowledge and understanding of the best methodologies, practices, and technologies leveraged across these areas.
  • Tech savvy track -record selecting and successfully deploying sales enablement tools designed to support the sales and partner channels to make their jobs easier.
  • Data-Driven- Experience in data-driven tracking and measuring the outcomes of these initiatives to maximize the success of future efforts.
  • Measurable accomplishments in making a positive business impact (e.g., proven experience in meeting quotas, improving sales cycle, etc.)

WHAT S-NET OFFERS

  • Competitive Base Salary plus performance bonuses up to 25% of annual salary
  • Career growth opportunities that come with our high growth organization
  • (7) Company Annual Holidays plus a Flexible PTO plan
  • Full benefits package including Health, Vision, and Dental as well as employer provide Life and Disability plans.
  • 401K Plan with generous match and no waiting period.

 

 

To apply, please email your resume to [email protected]

Apply Now

Channel Account Executive

S-NET Communications is expanding our Channel and are seeking self-starters with a relentless pursuit of success. If you are attentive, responsive and have a proven track record of surpassing sales quotas within the indirect and highly competitive UCaaS space, we are…

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S-NET Communications is expanding our Channel and are seeking self-starters with a relentless pursuit of success. If you are attentive, responsive and have a proven track record of surpassing sales quotas within the indirect and highly competitive UCaaS space, we are looking for you. If you have demonstrated experience recruiting new partners, enabling them and can assist them to produce at a high level, this is an excellent opportunity. The ideal candidate will be able to utilize their existing relationships within the partner community. We provide partner enablement technologies including a Partner Portal and automated outreach tools to accelerate the sales cycle. We want to write big checks!

Become part of an emerging growth company that offers an uncapped commission structure, a dynamic sales culture and a positive and rewarding work environment that allows you to have fun while maximizing your earning potential. With no assigned territories or limits on earning potential, income opportunities are virtually endless. The technology industry is constantly changing, and S-NET is changing with it. This gives our channel sales team significant opportunities to sell more, earn more!

 

About S-NET Communications

Founded by engineers and industry veterans, S-NET offers UCaaS and CCaaS platforms that have extensive integrations with most CRMs as well as Office 365 and Teams. These core offerings are complimented by a boutique approach to onboarding that is often promised but rarely delivered upon by others in the space. This approach carries over into our ongoing support as well which has led to a 98.5% client retention rate and further increases the value that our partners bring to each opportunity and results in consistent, predictable residual income. This ability to change with the technology landscape, along with our attentive focus on customer experience has led to double-digit growth year-after-year.

 

Responsibilities

  • Develop a strong understanding S-NET product differentiators, partner sales methodologies and processes.
  • Recruit, enable and maintain strong partners that will consistently produce opportunities for S-Net.
  • Attend preliminary sales calls, help produce proposals and present solutions with partners.
  • Work closely with partners to develop strategy for large opportunities.
  • Act as liaison between partner channel and internal departments to ensure individual requests and overall channel needs are addressed.
  • Utilize CRM to provide accurate sales data to management.
  • Develop sales strategy to include direct and channel initiatives.
  • Remain current with industry trends and competitive information.
  • Participate with cross-functional teams to support organizational goals.
  • Help to develop relevant presentations, topical training material and resources to support channel recruitment and partner success.

 

Measures of Success

  • Consistently hit and exceed sales quota.
  • Proactively seek out new potential partners and maintain a robust pipeline of partner driven opportunities.
  • Maintain high level of partner interaction, retention and production.

 

Qualifications

  • 5-10 years of sales experience in a channel/ indirect sales role within the communications industry.
  • Demonstrated track-record of obtaining / exceeding quota.
  • Keen presentation skills, including product demos, and proposal generation.
  • Ability to capitalize on existing relationships.
  • Skilled at building rapport, opening doors, understanding business requirements.
  • Strong ability to motivate and influence decision makers in competitive situations.
  • Energetic attitude, willingness to perform and get things done.
  • A competitive nature that hates to lose.
  • Entrepreneurial spirit – optimistic, resilient, with a strong ability to persevere.

 

What S-NET Communications Offers

  • Base Salary plus Uncapped Commissions (Paid Monthly) with additional accelerators.
  • Career growth opportunities that come our high growth organization.
  • (10) Company Annual Holidays / Flexible PTO plan.
  • Full benefits (Health, Vision, Dental).

 

To apply, please email your resume to [email protected]

Apply Now

CCaaS Sales Specialist

S-NET Communications is expanding our Contact Center footprint and are seeking self-starters with a relentless pursuit of success.  If you are attentive, responsive and have a proven track record of surpassing sales quotas in the highly competitive CCaaS space, we are…

learn more»

 

S-NET Communications is expanding our Contact Center footprint and are seeking self-starters with a relentless pursuit of success.  If you are attentive, responsive and have a proven track record of surpassing sales quotas in the highly competitive CCaaS space, we are looking for you. If you have demonstrated experience hunting for new business and can utilize your existing relationships with end users and partner community for this purpose, this is an excellent opportunity.  We provide sales enablement technologies including BDR resources and the latest business technology, including database AI, CRM and automated outreach tools to accelerate the sales cycle. We want to write big checks!

Become part of an emerging growth company that offers an uncapped commission structure, a dynamic sales culture and a positive and rewarding work environment that allows you to have fun while maximizing your earning potential. With no assigned territories or limits on earning potential, income opportunities are virtually endless. The technology industry is constantly changing, and S-NET is changing with it. This gives our sales team significant opportunities to sell more, earn more!

 

About S-NET Communications

Founded by engineers and industry veterans, S-NET offers UCaaS and CCaaS platforms that have extensive integrations with most CRMs as well as Office 365 and Teams. These core offerings are complimented by a boutique approach to onboarding that is often promised but rarely delivered upon by others in the space. This approach carries over into our ongoing support as well which has led to a 98.5% client retention rate and further increases the value that our sales professionals bring to each client engagement. This ability to change with the technology landscape, along with our attentive focus on customer experience has led to double-digit growth year-after-year.

 

Responsibilities

  • Develop a strong understanding S-NET CCaaS product differentiators, sales methodologies and processes
  • Be a team player with a win/ win approach to intercompany development of process and strategy
  • Set and conduct high-level conversations with decision makers and influencers to address business needs
  • Work closely with internal development team to communicate market intelligence and improve product, product road map
  • Utilize CRM to provide accurate sales data to management
  • Develop sales strategy to include direct and channel initiatives
  • Remain current with industry trends and Contact Center competitive information
  • Conduct both on-site and virtual meetings for partners and prospects
  • Participate with cross-functional teams to support organizational goals
  • Strong presentation skills to create relevant presentations, topical training material and resources to support both end user clients and partners.

 

Measures of Success

  • Consistently hit and exceed sales quota.
  • Proactively seek out new opportunities and develop a robust pipeline of opportunities.
  • Maintain high level of partner interaction, retention and production.

           

Qualifications

  • 5-10 years of sales experience in the Contact Center industry
  • Demonstrated track-record of obtaining / exceeding quota
  • Keen presentation skills, including product demos, and proposal generation
  • Ability to capitalize on existing relationships
  • Skilled at building rapport, opening doors, understanding business requirements.
  • Strong ability to motivate and influence decision makers in competitive situations.
  • Energetic attitude, willingness to perform and get things done.
  • A competitive nature that hates to lose.
  • Entrepreneurial spirit – optimistic, resilient, with a strong ability to persevere.

 

What S-NET Communications Offers

  • Base Salary plus Uncapped Commissions (Paid Monthly) with additional accelerators.
  • Career growth opportunities that come our high growth organization.
  • (10) Company Annual Holidays / Flexible PTO plan.
  • Full benefits (Health, Vision, Dental).

To apply, please email your resume to [email protected]

Apply Now

Account Executive

S-NET is looking for an experienced Account Executive to join our organization. Become part of an emerging growth company that offers an uncapped commission structure, a dynamic sales culture and a positive and rewarding work-life. With no assigned territories or limits…

learn more»

 

S-NET is looking for an experienced Account Executive to join our organization. Become part of an emerging growth company that offers an uncapped commission structure, a dynamic sales culture and a positive and rewarding work-life. With no assigned territories or limits on earning potential, income opportunities are virtually endless. The technology industry is constantly changing, and S-NET is changing with it. This gives our sales team significant opportunities to sell more, earn more!

Responsibilities:
  • Create and drive an appropriate proactive sales strategy
  • Consistently exceed quarterly & annual sales targets – no Whale Hunting
  • Act as the client’s first point of contact, proactively assess, clarify, and validate customer needs on an ongoing basis
  • Maintain a high level of relevant domain knowledge to have meaningful conversations with prospects
  • Deploy lead-generation strategies to generate new deals- cold-calling, social media (esp. LinkedIn) & other types
  • Provide feedback to company management on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers by extending company offering
  • Partner with regional VOIP Partners to effectively identify, and acquire new customers
  • Leverage CRM to manage all sales activities and maintain sales forecast and pipeline developments
Qualifications:
  • 5+ years solution-based selling (Unified Communications, Cloud applications, VoIP, telephony)
  • Demonstrated track-record of obtaining / exceeding quota beyond $1 million per year in LTV
  • Skilled in qualifying, presentations, product demos, proposal development and forecasting
  • Skilled at building rapport, opening doors, understanding business requirements
  • Strong ability to motivate and influence decision makers in competitive situations
  • Energetic attitude, willingness to perform and get things done
  • A competitive nature and hates to lose
  • Optimistic, resilient, with a strong ability to persevere
  • Entrepreneurial: high energy, reward and wants to be part of a growth story
What S-NET Offers:
  • Base Salary plus Uncapped Commissions (Paid Monthly) with additional accelerators
  • Career growth opportunities that come with our high growth organization
  • (10) Company Annual Holidays / Flexible PTO plan
  • Full benefits (Health, Vision, Dental)

To apply, please email your resume to [email protected]

Apply Now

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