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5 Things Our Client Technology Advisors Do Differently Than the Big Box Providers

Illustration of customer service representative Illustration of customer service representative
Alex Fayn October 31, 2022

When choosing a VoIP provider, some businesses just turn to the big box brands that they have heard about. But those big-name providers might not be the best option for your business. A common complaint from organizations that choose one of the well-known VoIP providers is that they feel like they are “just a number.” After they signed the contract, they often had to jump through hoops to get any type of help or even a simple answer. Most of these companies assign a sales rep as the main point of contact.

This means when you call with a question about your services or have any issues, they will keep transferring you from department to department. Here at S-NET Communications, we go above and beyond for our customers. Once you are signed up for our services, we assign you a Client Technology Advisor (CTA). The CTA becomes your main point of contact and the person you can turn to for any questions that arise.

Here Are 5 Ways Our CTAs Help S-NET Clients:

1. Serve as a reliable and responsive Point of Contact

Our CTAs become the main and only point of contact for you throughout the lifetime of your relationship with S-NET. If you have any questions, your CTA will go through fire and hail to get you the answer.

2. Offer training and support

If at any point in time you have questions on how to use your S-NET products or services, your CTA will be available for any type of training that you may need. No need to forward you to a different department!

3. Handle ticket escalation

If you submit a ticket and need to speed up issue resolution, let your CTA know and they will escalate the ticket to a Tier 2 or Tier 3 engineer to get it resolved as soon as possible.

4. Explain feature functions

Our products and services have a robust range of use cases and features. If you ever find yourself not knowing what any specific feature does or would like to know if your services include certain functionalities – call your CTA. They will gladly take your call and explain in detail what each feature does. As for new functionalities your business may need, they will engage our Product Management team to add them to future releases.

5. Add or change services as needed

As your company grows or the needs of your team change, you might need to add services to your current plan. No need to go through the hassle of trying to reach the correct department. Just pick up your phone and call your CTA, and they will add whatever service you need, on the spot.

In short, your CTA will be available to help you with whatever you need.

That is our promise. “Large enough to deliver, small enough to care.”

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