Communications In the Cloud Blog

When Tony Di Benedetto joined S-NET, he was excited to leave a rigid corporate system behind. He enjoys having the freedom to find creative solutions to unusual challenges and prioritize client needs over well-established processes. During evenings and weekends, he always makes time for his family, and enjoys road biking and salsa dancing. Read on to get to know him.

Most business leaders have ambitious new client acquisition initiatives. But what about your existing customers? Whether you are a one-person-shop, have a handful of account managers or manage a large-scale call center, there are tools that you can use to improve your customer’s experience and, as a result, your bottom line.

In October, S-NET joined forces with SkyTalk and brought founder, Wes Pace on board as VP of Business Development. In his new role, Wes is responsible for ensuring a smooth transition for all SkyTalk clients and partners to S-NET’s services, expanding the S-NET partner program, as well as pursuing large enterprise opportunities. Read on to get to know him better.

2019 was a transformative year for S-NET that enabled us to grow our team, introduce new services, and bring many new clients and partners on board with our acquisition of SkyTalk Plus. Read CEO, Alex Fayn’s thoughts on the main strategues that helped us be successful this year.

Opening a restaurant is risky business, whether you are a part of a well-known franchise or decided to strike out on your own. Below are the 4 techniques that our most successful clients used to boost their average ticket value, increase the number of orders, attract more customers, and build thriving businesses.

S-NET’s Technology Consultant, Jeremy Farmby comes alive when he can talk to business leaders about their challenges, goals and aspirations. He takes the time to get to know organizations and offers technology solutions that allow them to operate optimally. In his free time, he spends time with his 9 month old son and tries to hit the gym often. Can you guess which musical is his favorite movie and why?

An office move is very exciting, but it can also be a stressful, expensive and time consuming process. Conducting business as usual – even though nothing is usual – is challenging. The good news is, your VoIP provider can bring order to the chaos and ensure that your transition is as seamless as possible. Here’s how.

S-NET’s Client Technology Advisor, Alan Cook likes good movies, unique pets and great technology that helps businesses grow and thrive. Alan is excited about the opportunity to get to know his clients and provide them with customized technology solutions. Read on to get to know him better and find out what kind of pet Elliot is.

In today’s competitive market, being a business leader is an increasingly demanding job. S-NET CEO Alex Fayn  knows all too well how it feels to burn the candle at both ends. Read how he learned to manage his work more efficiently to be more present in both of his roles as a business manager and father.

Last Friday the S-NET Team spent the day at the zoo! It was a retreat filled with learning, epiphanies, bonding, games, animal encounters and lots of team building fun. This week we got back to the office energized and ready to implement all the lessons we learned. This is a look back at the amazing day of activities we had.

S-NET’s Field Network Engineer, Joey Casillas likes to keep his mind busy, both in the office and after hours. The ability to learn and grow each day is his favorite part of his job and he loves getting his hands on the newest technologies. In his free time, he loves solving riddles, playing the drums and reading Lord of the Rings. Can you guess which musical piece he listens to at least once a week?

As outdated as they may be, fax machines continue to be a persistent fixture in a large number of businesses. But the costs of analog faxing are becoming much too expensive. With modern technology at your fingertips at a fraction of the cost, all these expenses are a waste of company resources. Learn why your business needs to ditch analog faxing for a more cost-effective alternative.

Gina Garcia has been an indispensable member of S-NET’s team since 2014. When asked what she enjoys most about her work, Gina highlights the family atmosphere and camaraderie without hesitation and is proud of her 5 year tenure at the company. She was excited to visit Hong Kong last month and can’t wait to organize more trips abroad. Read on to get to know her better.

To help organizations take advantage of all the functionalities available in VoIP and efficiently merge them into their ever-growing software ecosystem, telecommunications providers have developed integrations that allow users to easily move from one tool to another and synchronize their data between platforms. A VoIP integration can be so seamless and intuitive, that you may have used one already without even realizing. Read about a few of our best-selling VoIP integrations.

The idea of managing a remote staff makes many employers uncomfortable. But embracing that your team will be spending at least part of their work hours at home or in a coffee shop is a crucial step in keeping up with your changing role as a business owner or manager. Below are a few tips I have learned about managing a remote workforce.

We know that many of our clients rely on Microsoft Teams to collaborate with colleagues at other offices, remote workers, as well as clients, vendors and partners. Now our VoIP phone system easily integrates with Microsoft Teams, allowing you to communicate…

S-NET’s Senior Technology Consultant, Tim Cotter has big plans to leave a significant footprint and is excited to be on a team of ‘goofballs’ tasked with taking S-NET to the next level. Learn more about Tim and how he and the engineering team onboarded one of his favorite new clients in the same week their old phone system stopped working.

The S-NET Connect desktop softphone application enables you to make business calls straight from your desktop computer, keeping you connected when working remotely and enabling you to work more efficiently when used in conjunction with your desk phone. Easily place calls to external numbers such as clients, partners or vendors by using the software’s built-in dialpad.

Our networking portfolio is growing! We are excited to announce a new Wireless Broadband service that is designed to provide our clients with fast, reliable solutions for primary and backup connections. With flexible deployment options and predictable monthly charges, Wireless Broadband was designed to give businesses the bandwidth boost they need to support contemporary cloud-based and communication applications.

It seems like every day there is a new technology feature released to meet a real-life business need. But while we techies are excited about innovation, businesses are not always as enthusiastic about the prospect of new technology adoption. Here are a few tips I have learned along the way to help clients get over their fear and embrace technology.

S-NET’s resident funny guy, Mersim Kosovrasti always gravitates toward tasks that allow him to interact with people and build relationships. He enjoys working with with clients who find technology challenging so that he can ensure that their transition to a new service is smooth. After a tough day of installs, Mersim enjoys walking his dog, Lola, and stays active with judo and soccer. Read on to get to know him better.

The S-NET Connect desktop application enables you to make business calls from your computer when working remotely and boosts your productivity at the office. With a wide range of features and an intuitive graphic interface, S-NET Connect makes keeping in touch with colleagues, clients and partners easy. Here are the most efficient ways to make calls from S-NET Connect.

Call Forwarding is one of the most beneficial, yet underutilized features of VoIP. Forwarding calls ensures that no important conversation slips through the cracks and keeps your team productive on-the-go. Call Forwarding can be customized to meet the unique needs of your business, whether you need a handful of rules or a complex sequence.

S-NET’s Procurement Manager, Julia Fayn works hard to provide clients with quality circuits and advanced SLAs at an affordable price. She is excited to delve deeper into a fast-paced communications industry and enjoys learning about cutting-edge technologies. Julia makes sure to live her life to the fullest, both in- and outside of the office, and enjoys traveling, ice skating, walking her dog, going to the movies and reading. Read on to get to know her better.

You know that your SD-WAN solution gives you full visibility into the traffic running on your network. But did you know that combining SD-WAN with a built-in NGFW gives you full control over all applications and web traffic running on your internet connections? Find out how you can use SD-WAN + NGFW to prioritize business-essential applications and manage user access to websites.

S-NET’s Support Desk Manager, Jeff Ard works tirelessly to ensure that all client calls, questions and requests are addressed in a timely manner. He oversees S-NET’s Technical Support Team and continuously thinks about new ways to improve his staff’s work. Jeff…

VoIP is quickly becoming the dominant platform for phone communications, and for good reason. But not all VoIP solutions and providers are created equal. Going with the wrong vendor can create challenges that outweigh the benefits of switching to cloud communications. So, with all the vendors out there, how do you determine which one is right for you?

Don’t be surprised if you run into S-NET’s Technology Consultant, George Fetcho at a metal concert one of these weekends. During the week, he is managing S-NET’s channel partner program, helping businesses large and small find the right technical solutions for their teams. Read on to find out why he considers S-NET’s position on the market unique in the industry.

When our users give us feedback, we listen. Here at S-NET, we take all client notes seriously and our engineers work diligently to develop the features modern teams need. From SMS/text messaging capabilities and interface personalization to new CRM integrations and call center features, v5.2 is a dramatically enriched version of its predecessors.

One of the original founders of S-NET, Eugene Likhovid, found his passion for technology while building PCs during his teenage years. He spend a chunk of his career in IT leadership positions at Fortune 500 companies, and now spearheads S-NET’s long-term technology vision. Eugene oversees the company’s robust cloud infrastructure and works tirelessly behind the scenes to ensure that S-NET clients receive the quality service they expect. Read on to learn what challenges S-NET faced throughout the years and which accomplishments he is most proud of.

With our first successful acquisition, several new service launches and an exponentially growing team, 2018 was S-NET’s best year yet. We overhauled our entire VoIP infrastructure to ensure our clients continue receiving exceptional service, and we have upgraded all server clusters to offer more more cutting-edge features, better reporting tools, integrations with cloud storage and scalability. CTO, Eugene Likhovid, reflects on the amazing progress we have made and the ambitious goals set for next year. Read on to see what’s in store for 2019.

In 2018 S-NET commissioned a survey of IT and business leaders to better understand how cloud-based business communications are being used as a strategic organizational tool. We collected numerous responses across a variety of industries that rely heavily on phone systems…

2018 was an incredibly fast-paced year for the S-NET Team. But no matter how hectic things can get, it is important to take the time to celebrate our accomplishments, count our blessings and give thanks to all those who have been there supporting us along the way. S-NET CEO, Alex Fayn reflects on the things he is most grateful for.

Our customers know that when they have a question, they can count on George Gazdacka to jump in and help. S-NET’s Client Technology Advisor relies on his extensive industry experience to ensure that clients make the most of the technology they are paying for. In his free time, George enjoys playing and coaching softball and basketball. He is aiming to visit every major league ballpark with his kids, and he is already down to the last 8!

The prospect of switching to a cloud phone system is exciting for many businesses. But most companies are either overwhelmed by the process or underestimate the complexity involved. Creating a phone cloud migration plan will help you anticipate potential problems that may arise and determine every step ahead of time.

Last week gave us the opportunity to get out of the office and play a little during the annual S-NET Team Appreciation Party. It served as an excellent reminder to stop once in a while, reflect on the last few months and celebrate all the amazing progress we’ve made.