Communications In the Cloud Blog

You know that your SD-WAN solution gives you full visibility into the traffic running on your network. But did you know that combining SD-WAN with a built-in NGFW gives you full control over all applications and web traffic running on your internet connections? Find out how you can use SD-WAN + NGFW to prioritize business-essential applications and manage user access to websites.

S-NET’s Support Desk Manager, Jeff Ard works tirelessly to ensure that all client calls, questions and requests are addressed in a timely manner. He oversees S-NET’s Technical Support Team and continuously thinks about new ways to improve his staff’s work. Jeff…

VoIP is quickly becoming the dominant platform for phone communications, and for good reason. But not all VoIP solutions and providers are created equal. Going with the wrong vendor can create challenges that outweigh the benefits of switching to cloud communications. So, with all the vendors out there, how do you determine which one is right for you?

Don’t be surprised if you run into S-NET’s Technology Consultant, George Fetcho at a metal concert one of these weekends. During the week, he is managing S-NET’s channel partner program, helping businesses large and small find the right technical solutions for their teams. Read on to find out why he considers S-NET’s position on the market unique in the industry.

When our users give us feedback, we listen. Here at S-NET, we take all client notes seriously and our engineers work diligently to develop the features modern teams need. From SMS/text messaging capabilities and interface personalization to new CRM integrations and call center features, v5.2 is a dramatically enriched version of its predecessors.

One of the original founders of S-NET, Eugene Likhovid, found his passion for technology while building PCs during his teenage years. He spend a chunk of his career in IT leadership positions at Fortune 500 companies, and now spearheads S-NET’s long-term technology vision. Eugene oversees the company’s robust cloud infrastructure and works tirelessly behind the scenes to ensure that S-NET clients receive the quality service they expect. Read on to learn what challenges S-NET faced throughout the years and which accomplishments he is most proud of.

With our first successful acquisition, several new service launches and an exponentially growing team, 2018 was S-NET’s best year yet. We overhauled our entire VoIP infrastructure to ensure our clients continue receiving exceptional service, and we have upgraded all server clusters to offer more more cutting-edge features, better reporting tools, integrations with cloud storage and scalability. CTO, Eugene Likhovid, reflects on the amazing progress we have made and the ambitious goals set for next year. Read on to see what’s in store for 2019.

In 2018 S-NET commissioned a survey of IT and business leaders to better understand how cloud-based business communications are being used as a strategic organizational tool. We collected numerous responses across a variety of industries that rely heavily on phone systems…

2018 was an incredibly fast-paced year for the S-NET Team. But no matter how hectic things can get, it is important to take the time to celebrate our accomplishments, count our blessings and give thanks to all those who have been there supporting us along the way. S-NET CEO, Alex Fayn reflects on the things he is most grateful for.

Our customers know that when they have a question, they can count on George Gazdacka to jump in and help. S-NET’s Client Technology Advisor relies on his extensive industry experience to ensure that clients make the most of the technology they are paying for. In his free time, George enjoys playing and coaching softball and basketball. He is aiming to visit every major league ballpark with his kids, and he is already down to the last 8!

The prospect of switching to a cloud phone system is exciting for many businesses. But most companies are either overwhelmed by the process or underestimate the complexity involved. Creating a phone cloud migration plan will help you anticipate potential problems that may arise and determine every step ahead of time.

Last week gave us the opportunity to get out of the office and play a little during the annual S-NET Team Appreciation Party. It served as an excellent reminder to stop once in a while, reflect on the last few months and celebrate all the amazing progress we’ve made.

A modernized version of its predecessors, S-NET Connect 5.1 offers the same reliable softphone capabilities and intuitive business communications tools as before, but now with a brand new interface designed to maximize efficiency and user experience. Read on to find out what’s new.

S-NET Director of Operations, Jim Cronin has been in the telecommunications industry for over 30 years and now oversees the deployment of all of S-NET’s cloud communications services. He loves the adrenaline rush of a busy office and likes to make complex installations look easy. In his free time Jim enjoys watching hockey and baseball. Can you guess which teams are his favorite?

Customer service representatives are your first line of defense against client attrition. Optimizing your call center operations so your agents can perform at their best and client requests are handled in timely manner is vital. So what can you do to improve call center efficiency?

One of the youngest members of the Tech Team, Kirill Likhovid is fast becoming S-NET’s cloud security specialist. With a range of large projects under his belt, he is excited about the chance to delve deeper into wireless technology. Kirill’s favorite pastime is playing or watching soccer. Can you guess which team is his favorite?

Growth and success are always a reason for celebration, but if you are running an expanding business, you know that at times progress can feel more chaotic than joyful. If your communications and networking are failing to keep up with your growth, it may be time to consider a technology upgrade.

Desk phones have become a fixture in the American workplace, and with the business needs they continue to meet, they will not be replaced any time soon. But when you start to feel tied to your chair to do your work or have to make difficult choices between equally important tasks, it may be time to rethink your relationship with your phone.

S-NET’s conscientious Project Manager, Rob Meersman, followed his passion for helping people and transitioned from a Sales role to supporting clients throughout the onboarding process. As a closet food critic, Rob enjoys cooking and grilling, and is always on the lookout for unique restaurants and specialty markets. Read on to get to know him better.

Any technical outage puts a significant dent in your organization’s productivity, costing you thousands of dollars. Although some disasters and outages cannot be prevented, it is critically important to shield your company and get services back up and running ASAP. Read on for 5 tips to help you plan ahead and minimize the effects of outages on your voice communications and business.

Chicago, IL – S-NET Communications and POS Remarketing Group announced a strategic partnership to help organizations in the retail and hospitality markets take more control over their network costs. This partnership brings together enterprise point-of-sale hardware platforms with leading-edge managed communications…

Mike Hensgen joined the S-NET team to work for an organization more closely aligned with his values. He deeply enjoys learning about his clients’ unique business challenges and proposes simple, creative technical solutions to help companies grow and thrive.

If your small business has expanded to multiple locations, chances are that your staff relies on lower bandwidth internet access to connect to business critical applications and databases. You or your IT staff may be struggling to keep all the different…

Alex Fayn founded S-NET Communications in 2006 with the mission to provide companies large and small with quality customer service and cutting-edge cloud communication solutions. He is a problem-solver at heart, loves being the hero and has grown S-NET into a…

Most businesses like yours rely on VoIP phone systems, cloud data storage, video conferencing and a host of online multimedia collaboration tools to drive efficiency and communicate. But with the ever-increasing bandwidth needs of these applications, finding the right internet connections…

Tuesday, May 15th 2018 was a memorable day in our company’s history: S-NET acquired Strategic Telecommunications to expand our footprint and empower a wider range of clients with the cloud-based business solutions they need to grow and thrive. The transition will…

Chicago, IL – S-NET Communications, a Chicago based leader of Cloud-Based Unified Communications Solutions announces its launch of Office 356 SharePoint Migration and Development Services to provide clients with a user-friendly, feature-rich online workspace with automated workflow management capabilities to dramatically…

CHICAGO, IL – S-NET Communications, a Chicago-based leader of cloud communications and networking solutions announced the acquisition of unified communications provider Strategic Telecommunications, Inc. to expand its footprint and empower more businesses with cloud communications technologies. Acquiring Strategic Telecommunications expands S-NET…

Office 365 SharePoint workflow automations developed for our team’s unique needs have completely revolutionized how we do business here at S-NET. This customized solution helped streamline our processes from Sales and Customer Onboarding to Billing and Technical Support. We are very…

SharePoint wizard Dmitri Plotnikov completely transformed S-NET’s operations with his customized workflow management automations. Compelled by his impressive work, we are now rolling out an Office 365 SharePoint Migration and Development offering to our clients. When Dmitri is not revolutionizing businesses…

We have heard from many of our clients that maintaining healthy connections, opening and pushing trouble-tickets toward resolution and managing ISPs can easily turn into a full time job, putting a significant burden on IT departments and organizational resources. We are…

Most contact center managers know that sophisticated call center software can help them measure performance metrics or track agents down to the minute. But few know that they can increase employee engagement and reduce call center turnover with the same technology….

At one point in time, S-NET’s SD-WAN guru used to pride himself in playing 9 different musical instruments. Now he spends his days troubleshooting complex customer issues, maintaining and upgrading S-NET’s core infrastructure, and evaluating, testing and deploying new technologies. Read…

Many new S-NET clients know Jorge as their primary point of contact during the onboarding process. Our fast evolving Project Coordinator has a passion for efficiency, cares deeply about fulfilling promises, and spends much of his free time dancing the Bachata….

In the last several years we have seen a major shift in the data center. Reliance on IaaS (Infrastructure as a Service) providers like Azure, AWS (Amazon Web Services) or Google Cloud has become more widespread than ever. The limited lifespan,…

Although a heightened awareness of cybersecurity is becoming the new norm, many companies are struggling to secure their data in the face of increasingly sophisticated threats like phishing scams, ransomware, malware and botnets. According to the ITRC, the number of data…