Project Manager

Company Overview

S-NET is a privately owned company founded in 2011. It has grown to be one of the most widely recognized Cloud-Hosted VoIP Providers in the US. We deliver state-of-the-art cloud-hosted phone services utilizing the finest feature-rich platform available in the US. We are uniquely differentiated from competitors in that we think big and act fast when designing and deploying solutions for our customers. By always putting our customers first, S-NET has grown to serve over 3,000 customers worldwide.

S-NET maintains a relaxed, high-energy, and interactive office environment with a staff that enjoys working together. We expect a high level of productivity and a strong commitment to client service. The ideal candidate will work well with our team and enjoy supporting our common goal of providing high-quality customer services.

Position Summary

The Project Manager is responsible for onboarding new clients with the installation of S-NET’s hosted VoIP solutions. This position is responsible for customer relationship management including oversight of work schedules, allocation of resources, and management of budgets. Project Managers work closely with other project team members to successfully complete installations, which are multi-step processes that rely heavily on details and timing. Project Managers are expected to work on multiple installation schedules at the same time.

Key Responsibilities

• Managing VoIP installation projects from contract to customer acceptance.
• Ensuring quality and timely delivery of all projects.
• Interacting with project team members and acts as a problem-solver by offering workable solutions to keep projects on time and within budget.
• Overseeing completion of work by provisioning and engineering partners.
• Managing the project schedule to keep critical activities on track and develop recovery plans to offset delays.
• Acting as a liaison between client and internal team members for the duration of the project, providing consistent updates to all.
• Ensuring all aspects of the build conform to quality control guidelines and compliance requirements.
• Communicating with carriers (AT&T, Comcast, Windstream, XO, Cogent, etc.) as needed.
• Owning the project closeout, including coordinating with billing and account management to ensure a successful hand-off.

Qualifications

• Must live in the Chicagoland area
• Associate’s degree and/or Project Management Certification
• 2+ years of related telecom project management experience, or equivalent combination of education and experience.
• Knowledge of basic concepts and terms of inside wiring
• Proficient with CAT5 wiring, terminating devices (RJ45, RJ11, patch panel), fiber, riser cable, and T1PC.
• Basic IT experience (routers, switches, VLAN)
• Proficient with MS Office (Excel, Word, and Outlook)
• Good written and verbal communication abilities, including preparing and giving presentations.
• Ability to learn and quickly navigate technology platforms (Installation Portal, Rev.IO billing software, PBX provisioning portal, Solar Winds monitoring dashboard, ZOHO CRM Software.).
• Strong interpersonal and communication (verbal and written) skills
• Strong organizational and follow-up skills
• Ability to multi-task
• Adaptable, flexible, and capable of learning new technology

What S-NET Offers

• Full-time on-site or hybrid position at our Schaumburg office
• Competitive base salary $65k – $75k
• 401k
• Reimbursement for client-related mileage
• 7 annual paid holidays and a flexible PTO plan
• Medical, dental, vision, STD, LTD, Accident, and Life insurances
• Tuition assistance/reimbursement
• In-depth on-the-job training, guidance, and mentoring provided.
• Career growth opportunities in our high-growth organization

S-NET is an equal-opportunity employer.