Microsoft Teams Integration
Give your team more than just a collaboration tool
S-NET's Teams Integration augments your staff's communications with the ability to place and receive external PSTN calls and streamlines your operations with advanced call routing features customized to your business needs. Connect all your users into a united communication system, whether they use Microsoft Teams, office phones, professional call center software, or a wireless phone in a warehouse or store location.
Place and Receive Business Calls Straight from Teams
Augment your team's communications with the ability to place, receive, hold, park and transfer external PSTN calls straight from their Microsoft Teams interface.
Get Immediate Support During Emergencies
Stop waiting for an email or chat support answer when your mission-critical communications are down. Receive an immediate response to your call and see your issues resolved quickly and efficiently.
Streamline Operations with Advanced Call Routing
Your team needs more than just a collaboration channel. Streamline your operations with advanced call routing features, like ring groups, sequences, call queues, custom time-of-day routing, and many more.
Gain More Insight Into Your Team's Performance
Introduce advanced call reporting to gain valuable insights into your Customer Service and Sales team’s performance. Know if you are losing customers to long wait times, and assess staffing needs accurately.
Easily Connect Phone, Desktop and Mobile Users
Keep your team connected from any location and any device, whether they are communicating from an office phone, a desktop computer, a wireless phone in a warehouse, or using a mobile device on-the-go.
Give Your Customer Service Management a Boost
Take customer service and sales management to the next level. Give your teams leading-edge call center features while keeping them connected to the rest of the organization.
Select From a Wide Range of IP Phone Models
Empower each team with the devices best suited for their work. S-NET’s Integration lets you augment your staff's Teams certified devices with a wide range of desk, wireless and conferencing phone models.
Keep Your Business Running with Advanced SLAs
You can rely on S-NET’s enterprise-grade, highavailability infrastructure to keep your business going. Our 99.99999% uptime and advanced SLAs provide your business with exceptional quality of service.
How It Works
|S-NET's Teams Integration seamlessly connects all your users to S-NET's Cloud PBX from any location and any device, whether they use Microsoft Teams of an office phone. Access to S-NET's advanced VoIP functionalities empowers your staff to place and receive external PSTN calls, streamline operations with customized call flows, and generate detailed call reports for Customer Service and Sales tracking.||Microsoft
|Placing and receiving external PSTN calls||—|
|Unified communication system for Teams, IP phones, paging systems and call center.||—|
|Immediate phone support and fast issue resolution during emergencies.||—|
|Advanced call management and routing.||—|
|Leading-edge call center features.||—|
|Comprehensive call reporting.||—|
|Advanced Service Level Agreements (SLAs).||—|
|Wide selection of office and wireless IP phone models.||—|