Unified Hospitality Communications Platform
Streamline Hospitality Operations with 5-Star Communications Solutions
Communications with your guests, staff, and properties should enhance hospitality operations at every touchpoint. S-NET's Unified Hospitality Communications Platform is built to meet the unique needs of hotels, resorts, and lodging facilities of all sizes.
Unified Communications Built for Hospitality Phone Systems
Streamline hospitality communications for enhanced guest experiences and operations with a seamless, fully integrated platform and support from an industry leader in multi-location technology solutions. Get the VIP technology treatment that helps you scale your business and exceed guest expectations.
Solutions
Enhance every touchpoint for guests, empower staff performance, and provide management with deeper oversight of every location. S-NET's hospitality phone systems include:
- All-inclusive communications including voice, video, chat, SMS/MMS, full PMS integration, automated workflows, custom reporting and analytics, and more.
- Direct integration with 120+ property management systems including Oracle Hospitality Opera, Micros Fidelio, and any FIAS-based PMS.
- Scalable communications for 50-room boutique hotels to 500-room franchises.
- Integrated hotel management module for seamless front desk and back-office operations.
- Support for guest check-in/check-out, housekeeping and room status updates, in-room calling, wake-up call scheduling, voicemail, Do Not Disturb, minibar management, call logs and accounting, guest messaging, and billing in a single platform.
- Support for hybrid networks, analog, and IP-based hotel phones including auto-provisioning and simplified deployment.
- Support for managing multiple hotel brands or properties within a single platform, with the ability to replicate standard configurations and tailor features by property.
- Synchronized communications across desktop, mobile, and web-based applications.
Services
S-NET provides VIP treatment with customized hospitality communications solutions, fully managed services, and concierge-level support. We ensure your hospitality communications platform is tailored to your workflows for seamless guest and staff experiences. Our services include:
- Dedicated Project Manager, Implementation Engineer & Provisioning Specialist
- Communications needs assessment and site survey
- Custom solution design and integrations
- Installation, configuration, and provisioning
- Seamless system rollout with little to no downtime
- Ongoing support
Support
Focus on superior guest satisfaction and managing your business while we take care of your technology. S-NET is a concierge communications provider; we act as an extension of your IT team to ensure your systems are always operating at peak efficiency. Our support includes:
- Dedicated Client Technology Advisor
- 24/7/365 technical and customer support
- Ongoing proactive account management and system monitoring
- Seamless maintenance and updates
- Complete technology ecosystem
Exceed Guest Expectations with S-NET's Unified Hospitality Communications Platform
Streamline and scale communications across brands, locations, and properties with a seamless hospitality communications system.
Integrated Hotel Management Module
Streamline front desk and back-office operations with an intuitive hotel management interface. Empower staff to manage guest check-in/check-out, room status updates, wake-up call scheduling, and billing from an easy-to-use, centralized solution. Maximize efficiency and ensure a 5-star experience with every interaction.
120+ PMS Integrations
S-NET's Unified Hospitality Communication Platform integrates directly with 120+ leading Property Management Systems (PMS) such as Oracle Hospitality Opera and Micros Fidelio. Utilizing the FIAS protocol or middleware, we automate the synchronization of guest information, room statuses, and billing details. Reduce the need for manual data entry and eliminate human error while simultaneously allowing staff to focus on guest satisfaction.
Personalized Guest Services
Guests benefit from a range of personalized services, including automated wake-up calls, voicemail, and Do-Not-Disturb options. Also enable real-time posting of minibar charges and call accounting, ensuring accurate and up-to-date billing throughout each guest’s stay.
Staff Mobility & Internal Communication
Provide your staff with the tools to communicate via voice, video, and chat from anywhere on the property. Unify teams across departments and locations for faster response times and seamless operations.
Flexible & Compatible
Designed for flexibility, S-NET's Unified Hospitality Communications Platform supports hybrid networks that include both analog and IP-based hotel phones. It also offers auto-provisioning for more than 400 hotel phone models, making deployment easier—especially for properties that rely on existing legacy infrastructure.
