Workflow Orchestration
Unified Workflows Aligned with Business Goals
S-NET's all-inclusive business phone system is just the starting point for success. Our tailored-fit workflow orchestration and concierge-level service ensures your communications offer competitive advantage with every interaction.
Workflow Orchestration Tailored to Your Business Symphony
One-size-fits-all phone systems aren’t enough for the modern business. Your workforce relies on intuitive, well-defined workflows to keep pace with dynamic priorities and customer demands. S-NET designs custom, goal-aligned workflows that work together like a perfect symphony, helping you focus on your core business.
Solutions
Workflow orchestration empowers your business with a technology suite that runs seamlessly in the background. Your core tools should adapt to you, defined by and aligned with your mission-critical goals. Solutions include:
- Streamlined integration for the S-NET EmpowerUC and S-NET SentientCX platforms, enhancing both internal and external calling, collaboration, and customer engagement across UCaaS and CCaaS feature suites.
- Enhanced Integration and Direct Routing solutions for Microsoft Teams to optimize investments and empower user experience with expert MS Teams support.
- Enhanced networking and security solutions including SD-WAN, SASE, and Managed Firewall to fortify communications workflows against threats and ensure always-on performance.
- Fully managed Internet connectivity solutions including Business Fiber, Business Broadband, and Wireless Broadband Access to power business applications and ensure consistent uptime and consolidated, stable networks.
- Expert AI implementation across your business technology and workflows for seamless transitions to AI, guided and supported by knowledgeable experts.
Services
S-NET is the Swiss Army Knife solutions provider, tailoring your workflows to your mission-critical goals. We evaluate, design, install, provision, and configure your full technology stack with our concierge-level service. Services include:
- Dedicated Project Manager, Implementation Engineer & Provisioning Specialist
- Business needs analysis and usage auditing
- Workflow design based on new and existing infrastructure, business goals and KPIs, and organizational needs
- Integrations and customization
- System rollout, configuration, and provisioning
- Ongoing support and maintenance
Support
As the backbone of your business, your workflows need reliable support to keep running smoothly. S-NET provides ongoing solution monitoring, seamless maintenance, and dedicated support to ensure seamless workflow orchestration. Support includes:
- Dedicated Account Manager
- 24/7/365 Customer and Technical support
- System monitoring, troubleshooting, and alerts
- Seamless solution maintenance and upgrades
- Built-in redundancies for continuous uptime and high-quality performance
- A complete solution ecosystem to enhance your workflows at every touchpoint
Workflow Orchestration with Solutions for Every Scenario
Empower your business workflows with our tailored-fit approach. We ensure your technology infrastructure is aligned with your business needs and goals, backed by our team of experts to provide comprehensive workflow support.
Call
Use your work number to place and receive HD calls from any device.
- Easily switch between devices
- Intuitive call handling
- Advanced call management and routing
Message
Give collaboration a boost with chat, group chat, SMS, and file sharing.
- Synced messaging across desktop, mobile, and web apps
- Hop on a call or conference straight from chat
- Search messages by contact or keyword
Meet
Join a conference bridge or start a new conference call in seconds.
- Drag-and-drop conferencing
- Convert calls into conference calls with a click
- Easily start a conference from a group chat
Analytics
Gain insights into your business operations with powerful analytics.
- Keep your finger on the pulse with real-time analytics
- Analyze trends with historical reports
- On-demand and scheduled call reporting
AI
Integrate AI into your workflows guided by expert insight.
- Work with our AI experts to implement AI into your workflows
- Leverage built-in AI tools with our UCaaS and CCaaS platforms
- Future-proof your business with cutting-edge AI capabilities
Security
Protect your data and workflows with network and communications security tools.
- Automate security policies and manage network traffic with Secure SD-WAN
- Protect your network at every endpoint with Secure Access Service Edge (SASE)
- Offload security monitoring and management with Managed Firewall
Business Internet
Streamline all your mission-critical technology with managed Business Internet.
- Complete your technology stack with managed Business Internet from S-NET
- We set up, customize, and manage your Internet for seamless uptime and productivity that optimizes your bandwidth
- Choose from Business Fiber, Business Broadband, and Wireless Broadband Access available with nationwide carriers
Integrations
Stop switching between apps. Automate customer interactions and improve CX.
- Pre-built and custom integrations with 70+ applications
- Automate processes, eliminate siloes, and enhance data security
- Customize your communications and workflows for the way you work
S-NET EmpowerUC
Fully integrated VoIP, conferencing, meetings, chat, SMS, fax, presence, file sharing, and more collaboration features.
S-NET SentientCX
Context-aware, AI-powered customer experience platform with omnichannel touchpoints and streamlined communications tools.
The Swiss Army Knife Service Provider
Fully Managed, Fully Integrated, Engineered for What Matters Most
S-NET is Your Solution Network
S-NET is a complete communication solutions provider and trusted technology partner. We will meet you wherever you are in your technology journey and provide the solutions, services, and support you need to reach your goals.
Related Resources
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