S-NET SentientCX
Context-aware, AI-powered Customer Experience Platform
Boost customer satisfaction and ROI with an intelligent customer experience platform. S-NET SentientCX allows you to meet customers on their preferred channels and enhance experiences at every touchpoint with cutting-edge AI. Solidify customer loyalty, close conversion loops, and encourage repeat business with context-aware CX.
Standout CX with Intelligent AI
S-NET SentientCX offers more than traditional customer service solutions. With tailored-fit, optimized CX and AI-powered workflows, your agents can deliver seamless, personalized experiences at every touchpoint. Eliminate pain points and engage customers on their terms while you consistently hit your growth goals.
Solutions
S-NET SentientCX optimizes every customer's experience with omnichannel engagement and leading-edge AI. Reach your customers on any channel and engage them with personalized service that we tailor to your workflows. Solutions include:
- Cloud-based Contact Center
- Intelligent CX with AI Suite: AI Agent, AI Assist, AI Copilot, and AI Sentiment Analysis
- Advanced IVRs
- Call queuing
- Skill-based routing
- Intelligent call routing and automations
- User-friendly interface
- Robust HD call quality
- Agent productivity tools
- Flexible and remote-friendly platform
- Unified desktop and mobile apps
- Inbound, Outbound, and custom workflows
- Seamless CRM integrations
- Call monitoring, whispering, and coaching
- Intuitive call management
- Easy, customized reporting
- Actionable analytics
Services
Designing experiences that engage your customers and help you reach your goals is effortless with S-NET. Our team provides comprehensive services from defining your business workflow needs to implementing your system so that you can focus on the customer experience. Services include:
- Dedicated Project Manager, Implementation Engineer & Provisioning Specialist
- Business needs assessment
- Contact center needs analysis and design
- Custom reporting and analytics aligned with KPIs
- Creating Agent IDs and Skill Groups
- Defining call flows and automations
- Integrating CRMs
- Installation, configuration, and provisioning
- Ongoing support
Support
While you’re focused on serving your customers, we’re focused on supporting you. Our concierge-level service ensures your technology empowers peak performance from your agents and leads to increased sales, repeat business, and satisfied customers. Support includes:
- Dedicated Client Technology Advisor
- 24/7/365 Technical and Customer support
- Ongoing proactive account management and monitoring
- Seamless system maintenance and updates
- Complete technology ecosystem
Customer Experiences That Convert
S-NET SentientCX offers omnichannel, enhanced CX, AI-powered workflows, and advanced features to connect with customers at every touchpoint. See how you can enhance agent productivity and elevate experiences at every stage of the customer journey.
AI Agent
AI Agent is a built-in chatbot that helps resolve customer issues instantly with accurate, conversational answers using agent support and knowledge base content.
AI Assist
AI Assist allows your team to engage customers with knowledge base material, better understand customer needs, and formulate responses consistent with the company mission and goals.
AI Copilot
AI Copilot helps expand, rephrase, adjust tone, translate, fix grammar, and summarize conversations to support agents and ensure cohesive, on-brand messaging across channels.
AI Sentiment Analysis
S-NET SentientCX offers AI sentiment analysis integration to evaluate emotional tone in customer and agent messaging, ensuring a pleasant interaction that helps address customer pain points.
Increase Customer Satisfaction & Retention
Make it easy for clients to contact your business through any channel they prefer, from phone calls, email, or web chat to text messaging, social media, and many others. Meet customers on their preferred channels to deliver consistent, personalized service and increase conversions.
Seamlessly Transition Between Channels
Start customer conversations on one channel and continue on another without missing a beat. See the entire customer history on a single contact record to personalize service and increase customer satisfaction, loyalty, and retention.
Increase & Enhance Sales
Increase revenue by empowering agents with speech, text, and sentiment analysis tools to deliver more personalized service. Leverage real-time insights based on customer engagement data to further improve customer experiences.
Simplify Workload Management
Handle all customer inquiries, regardless of channel, through unified queues. Define your queues based on meaningful criteria, such as inquiry type, agent language, and more.
Custom Solutions
Design automated customer communication flows with our drag-and-drop designer. Customize workflows to the unique needs of your business and track key KPIs using custom reports.
Improved Productivity & Efficiency
Empower your staff to connect with customers efficiently across channels using a single, intuitive agent interface and let AI-powered self-service speed up customer support.
Streamlined Collaboration & Operations
Leverage intelligent automations, triggers, and enhanced workflows to increase agent productivity. Allow AI to handle routine tasks while routing customers to the right agents with skill-based and custom routing paths.
Powerful Integrations
Provide your team with a unified software ecosystem by integrating custom channels, CRMs, ticketing systems, AI engines, and more.
Built-in Compliance
Provide your customers with peace of mind and ensure agent compliance with advanced security features such as data encryption and role-based access controls.
Improved Analytics
Advanced reporting and analytics allow managers to analyze customer data, identify trends, and make informed business decisions based on customer behaviors and preferences.
Reduce Operational Costs
Centralize all contact center operations with integrated channels. Eliminate standalone systems and tools to optimize resources and cut costs.
S-NET is Your Solution Network
S-NET is a complete communication solutions provider and trusted technology partner. We will meet you wherever you are in your technology journey and provide the solutions, services, and support you need to reach your goals.
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