Launch a Contact Center
S-NET is the Solution Network for Contact Center Consulting Services
Engage and retain customers with contact center solutions tailored to your needs. S-NET's contact center services help you connect with customers on any channel, design workflows around KPIs and customer journey maps, and scale using contact center AI. Launch a contact center that grows with you and ties all your operations together for superior customer experiences and agent performance.
Elevate Your Customer Interactions
Optimize Your Contact Center to Reach Your Goals.
Launch a Contact Center
Enterprise Contact Center Solutions
- Scalable contact center as a service built for customer experience optimization with native AI.
- Omnichannel contact center, workforce management, and robust data analytics.
- AI-powered workflows, reporting, and automation tied to business goals and KPIs.
Small Business Contact Center
- Cost-effective business phone system and call center platform for seamless customer service.
- Custom workflows, call routing, and reporting designed for your business needs and goals.
- Fully managed contact center design, implementation, and support from S-NET's experts.
Contact Center Automation
- Seamless contact center workflows for calling, SMS, email, video, chat, and social media.
- AI-powered speech, sentiment, and text analysis.
- API triggers, automations, deep CRM integrations, and more advanced features.
Contact Center AI
- AI Agent, AI Assist, AI Copilot & AI Sentiment Analysis features.
- Fully managed AI implementation support from S-NET's experts.
- Enhance customer experiences at every touchpoint and empower agents with AI tools.
Connect with Customers & Streamline Successful Outcomes with S-NET
Launch your contact center with confidence when you work with S-NET. Our team of experts help you define your needs and goals, assess your workflows, provide fully managed contact center solutions, and ensure your success every step of the way.
Contact Center Solutions
Your contact center is a mission-critical point of contact for new and existing customers. S-NET makes sure you get the contact center solutions you need to meet them on their terms and provide experiences that eliminate friction, maximize productivity, and guarantee satisfaction. Elevate customer experiences with AI using S-NET SentientCX or enhance your business phone system with our native Call Center platform. All S-NET contact center solutions are tailored to your needs, goals, and workflows.
- S-NET SentientCX
- Call Center
Contact Center Services
S-NET prioritizes your business and contact center needs so you can focus on serving your customers. We provide expert contact center consulting services including defining your needs and goals, identifying and customizing your contact center solutions, fully managed implementation, workforce optimization and management, custom reporting, and ongoing support.
- Dedicated Project Manager, Implementation Engineer & Provisioning Specialist
- Business needs assessment
- Site survey
- Custom call center and omnichannel contact center design
- Creating Agent IDs and Skill Groups
- Defining call flows and automations
- Creating tailored call flows aligned with customer journey maps and conversion goals
- Programming custom triggers and automations
- Custom reporting and analytics aligned with KPIs
- Integrations with CRMs, ticketing systems, messaging apps, AI engines, and more third-party software
- Installation, configuration, and provisioning
- Ongoing support
Contact Center Support
Get the ongoing support you need when you launch a contact center with S-NET. We are your trusted technology partner that stands by your business and is dedicated to your ongoing success.
- Dedicated Client Technology Advisor
- 24/7/365 technical and customer support
- Ongoing proactive account management and system monitoring
- Seamless maintenance and updates
- Complete technology ecosystem
Ready to Launch your Contact Center? Let’s Talk!
Whether you’re ready to start on your contact center launch right away or still in the research phase, S-NET can help! Contact our sales team to discuss your contact center needs and we will provide a custom solution.
Aaron Bianucci
Director of Information Technology, Familia Dental
Customer Stories
The Value of True Partnership
As we're growing we want somebody who wants us to grow. We just don't want somebody who wants to use their products, and that's where S-NET has come in and actually been more of a partner more so than just a straight vendor.
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